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      H&R Block

      Engaged employer

      H&R Block reviews

      Client Service Professional Experience - Client Service Professional H&R Block Employee Review

      5.0
      27 May 2016
      Client service professional
      Recommend
      CEO approval
      Business outlook

      Pros

      -All my coworkers were kind, helpful, understanding, and great at their job -Positive work environment -Willing to help you learn and grow -Easy to learn all your duties

      Cons

      -can be overwhelming at times (phone calls, clients with and without appoitnments walking in the door, retrieving documents from the back, and getting the testers set up) -If there aren't enough tax professionals and someone is late to their appointment and you get a walk in that person get the original clients appointment and if the scheduled client comes you must tell them it'll be another 5 to 10 minutes every 10 minutes which i personally didn't enjoy doing and it would make clients upset and question the point of making an appointment

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      5.0
      8 Jun 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, career growth, compensation, and coworkers

      Cons

      Benefits, workload, and health care plan

      3.0
      23 Jun 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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