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      H&R Block

      Engaged employer

      H&R Block reviews

      Corporate - Customer Service Professional H&R Block Employee Review

      4.0
      21 Nov 2012
      Customer service professional
      Recommend
      CEO approval
      Business outlook

      Pros

      My experience was positive in that I had the chance to tell my manager what days I could work and my schedule was set for the entire time I worked there. There are also lots of online resources for help for employees to use the H&R Block-specific computer programs.

      Cons

      As a large corporation, H&R Block has a very rigid set of guidelines for practices for its employees. Often employees get caught up with meeting corporate standards and cannot successfully address the problems at hand. Also, it does attract a very wide swath of people and the staff certainly has characters no matter which location.

      Explore other reviews about H&R Block

      5.0
      22 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      23 Jun 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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