The support of a large company with the feel of a small company. - Anonymous employee HUB International Employee Review

5.0
18 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

HUB grows primarily by merger and acquisition, followed by organic growth. They do a very good job of acquiring niche agencies that fit well into HUB's culture and then once they acquire the agencies they pretty much let them run unencumbered. Truly amazing in corporate America. The main pros: Financial backing of a large company (you know money for hardware, software, training, offices, etc.) Great benefits (seriously- I relocated and had to change companies, people griped about our benefits when I was at HUB but I really wish I could find a company with the same ones I had) Corporate offices allow local offices the flexibility to "get the job done" in the manner that works best for them. Local management is of course responsible for hitting numbers, but that's why they're managers and they would have those responsibilities any where. Solid executive leadership, with a clear vision of what they want and how to get there (surprisingly rare as I've come to find). On a local basis (I worked in the Coppell TX office) the president was really a good, fair person. He always made sure we were paid fairly, including bonuses. If you aren't getting fair bonuses, that is a local problem not a HUB problem. They make plenty of funds available to bonus fairly.

Cons

In the office I was in there was not a lot of room for growth. If you want to be in the insurance world for your career it would be OK but if you want to move into upper management HUB would not be the company for you. They typically hire for corporate positions from outside, not within. I saw people promoted to very high levels (regional presidents overseeing many offices and hundreds of employees) based pretty obviously on who they were prior to a recent acquisition (you know, they happened to be the son of the owner of a recently acquired agency). Some of these people were really a disaster. Just bad managers, all you could do was wait until they decided they had a big enough pile of money to buy a yacht and leave. They have had challenges over the years with support- IT and marketing primarily. IT is so much better than it was just a couple of years ago. They hired a really good CIO, and everything changed. Their main problem was when you do so much M&A you end up with a ton of different systems and versions of systems to support. IT support was a mess. The CIO has VASTLY improved this and has been moving HUB towards best in class software. He's also hired some amazing folks to assist not just with supporting current systems but IT projects that the local offices are not equipped to manage well. All that said- marketing as of 2014 when I left was still not supportive of the local offices. They just had too few people to support so many offices.

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HUB International Response
10y
Thank you for your comments. We are developing and implementing leadership training programs throughout the company to help our managers mentor and guide employees more effectively. While every manager may not take advantage of these programs, we are focused on ensuring that training is implemented at local offices and corporate. Additionally we are taking steps to identify top-notch candidates to fill open leadership positions.

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Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

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HUB International Response
4w
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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