28 Jul 2020
Heartbeat Response
5yThank you for this feedback. It sounds like you were with us for a while, and we’re saddened that your overall perception was an expectation of exceptional workloads. That is not the case. It’s true that our industry is demanding, but 12-hour days should NOT be the norm for any of us.
We’ve put considerable effort toward bettering our community’s work-life balance—it’s a topic we purposefully keep in the limelight to create a culture where people feel empowered to care for themselves, ask for help, and importantly, “pay themselves back” with Time Off whenever possible. To support this, we have instituted Summer Fridays, are encouraging everyone to liberally use their PTO, and are championing flexible and reduced schedules—something especially important when many are juggling additional responsibilities.
We also know that it’s important to proactively manage day-to-day workloads in order to help everyone take advantage of the Time Off initiatives we’ve instituted and it’s up to us to do better. Making you feel like a cog in the production machine is the LAST thing we wanted. Although you’re no longer with us, we encourage you to reach out with any examples, concerns, or suggestions based on your experience—we’re always trying to improve.
—Nadine and James, Heartbeat Co-Presidents