Toxic culture and high staff turnover - Anonymous employee HeliosX Group Employee Review

1.0
6 Apr 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Compensation is quite good but they are not transparent about salary bands so they seem to make up what salaries should be. My colleagues were very smart and helpful, such great people.

Cons

In the beginning I loved the culture but I was naive to political dynamics in the company. There was an aggressive attitude and I would even say bullying behaviour from the CEO which translates to fear and micromanaging at every level of the business. The rest of the SLT too scared to question him. Some of my team became unwell during the time I worked there but there was no support from SLT or HR, it just seems to be normal state for them. Poor decision making puts the company’s future in jeopardy. There is also no work/life balance, people still attending meetings when unwell or accepting communication late at night.

Explore other reviews about HeliosX Group

5.0
10 Jun 2024
Recommend
CEO approval
Business outlook

Pros

The team here are incredible, everyone is very collaborative and really care about the customers. I can honestly say this is the best company I've worked for.

Cons

There have been some changes in senior leadership but that doesn't really affect myself or the team in our location

4
3.0
7 Oct 2025
Recommend
CEO approval
Business outlook

Pros

No real technical skills needed. Remote with full benefits/team leads can be helpful. Gift cards are awarded every 90 days or so for productivity. All equipment is provided. Office supply stipend. Low volume = low stress. High volume = high stress.

Cons

Daily/weekly quota can not be front loaded meaning you have to be active constantly instead of doing your work ahead of time and enjoying remote benefits like other companies. U.S. agents work with agents from other countries who are held to a lower standard/quality of work than they are. Call volume can be high at times. Overtime is rare. Leadership can be incompetent at times. Time spent is valued over productivity.

1
See reviews by: Helpful|Rating|Date|All