Exhausting and stressful - Anonymous employee Hertz Employee Review

2.0
22 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free car, gas, and insurance if you make it to Branch Manager. Great experiences dealing with the customers that are polite and respectful as well as the vast majority of employees are agreeable and friendly.

Cons

-Extremely long hours. Not uncommon for Branch Managers (BMs) to work from 7am - 7pm several days a week and potentially work Saturday shifts as well with no overtime for any of it because you are salaried. -EXTREMELY high stress; run yourself and your employees ragged literally all over the city to get cars for accounts and customers all while having a seemingly endless number of tedious reports and back office procedures that have completed by the end of every day (hence why BMs often stay late). -Fluctuating to non-existent incentive pay (even when it was clearly earned according to the plan they provided) and absolutely zero explanation or communication as to why. Positions below BMs can receive monthly incentives as well but the values that they have to acquire to make any real gains from these are for the most part ludicrous. -Strictly negative reinforcement. Meet their (lofty) goals or you're written up and fired. -Upper management completely out of touch with day to day operations of a branch. Increasingly impose new mandates and rules that must be adhered to often times in complete opposition to the way things need to be done to get through the day. -Dealing with the half of customers that are not polite and/or respectful.

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5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work in tandem with other professionals in your trade, always had a feeling of "family" working alongside my peers. We come together when times are tough, this is very rewarding,

Cons

The current economic and geopolitical spectrum have been proving a challenge to this industry as a whole, thankfully we are a resilient outfit with the best people at the helm.

1.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some good, genuine people and good PTO

Cons

Working conditions: you are expected to know everything about the car rental industry and expected to be an expert on the programs that are used. If you make a mistake, you are criticized and everyone loses trust in you immediately, even if you did good work before. If there is a difference in two numbers that is a very small difference, it's treated as if you murdered their family. You are asked to do big tasks, then the finished project is never looked at after a week. You are also asked to do something that hasn't been done before and you run into the problem where you are either told that you are taking too long or that the numbers are wrong, so either way you are going to get criticized for something. There is clear favoritism within the company, another employee is allowed to make a much larger mistake and it is brushed aside and a very, very small mistake that is fixable in 2 seconds is considered a cardinal sin. Promotions are also seemed to be a popularity contest and how many people know you or how many clubs you're in rather than how good you are at your job. The people: it feels that a lot of the people that work at the company never left high school, or are on power trips. There is constant gossiping and people will talk behind each others backs and say bad things about them all the time. You are not allowed to make a comment or opinion on something without people giving you trouble for it. I have seen managers call people "retards" and other names. The amount of unprofessional language that I have heard in the workplace was unbelievable, where any other company would fire the employees that said the words immediately, but HR does nothing. The company is performing very poorly, and you can tell based on the behavior of the people. It feels that they have no souls and the only way to get dopamine is by being rude or disrespectful.

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