30 Jul 2020
IRIS Software Group Response
5yI am very sorry that you have been affected by the recent restructure in our Sales organisation and I appreciate you taking the time to leave a review. Regrettably, we have recently had to consider small-scale redundancies due to the impact of Covid-19 and associated operational changes. The meeting you mention was simply the start of a full consultation period with each individual to consider alternative options, suggest other roles within IRIS, answer questions and provide suitable support. This consultation period is run over the course of weeks/months and only concludes once all other avenues have been considered. Whenever a redundancy is confirmed, we always fund outplacement support and frequently offer ex-gratia packages in addition to statutory pay to help them into their next chapter. We are always sorry to lose colleagues and friends and make every effort to treat every employee with the dignity and compassion they rightly deserve.
The recent day-early quarter close was designed to support accurate forecasting and customer delivery experience (rather than to reduce payments!) and certainly didn’t impact the overall commission employees receive – all closed deals are always eligible for commission. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. Throughout these changes, our Chief Sales Officer, held weekly ‘All Sales’ calls in addition to specific announcement calls to make sure that the changes were discussed and opportunities afforded to ask and receive answers to questions and make suggestions as part of the process.
As a company of 1,500 employees, we recognise that employees will have different experiences of working at IRIS – this will naturally lead to a variety of views represented on platforms such as Glassdoor. We always encourage employees to provide us with honest feedback on an ongoing basis through a variety of channels (for example during our monthly company updates, dedicated employee feedback inbox and regular surveys), and Glassdoor is another avenue for such feedback. We aim to engage meaningfully with each Glassdoor review we receive (good and bad) and always encourage our reviewers to reach out to us directly so we can resolve any issues constructively through an open conversation, rather than the limited ‘review and one response’ available on Glassdoor. We would sincerely like to discuss your concerns in more detail so that we can help – please reach out to Stephanie.Kelly@iris.co.uk, our Chief People Officer, or Chris Smith, Chief Sales Officer, in complete confidence. Kind regards, the HR team