IRIS Software Group Reviews

3.7

67% would recommend to a friend

(859 total reviews)
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Jason Dies

79% approve of CEO

65% positive business outlook

IRIS Software Group has an employee rating of 3.7 out of 5 stars, based on 859 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRIS Software Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

859 reviews
1.0
30 Jul 2020
Recommend
CEO approval
Business outlook

Pros

Used to be a great company to work for.

Cons

The way IRIS Software has treated its staff since the pandemic began is nothing short of shocking. I and 20+ others were culled from the business with no notice earlier this week in the form of a Microsoft Teams call. I had been with IRIS for over a decade and had been one of the top performers across my division for most of that period. Over time, the business has become less concerned with it's people and more concerned with pumping up the prices of their software and services. Customer retention and satisfaction is decreasing over time and the board is not doing anything about it. Customer's who are experiencing genuine issues with their business critical software are being actively ignored and their problems being left to fester. The new CSO, Chris Smith, was hired and gave a promise of honesty and openness upon his arrival. He then made an executive decision to end the business quarter 3 days early to preserve the business having to pay out as much commission. His version of honesty and openness was to let Managers cascade this decision down to sales and allow them to take the brunt of it rather than putting out a formal communication hisself. 22 members of staff have been left without a job this week while the business gloats about bringing new staff through the academy on social media. IRIS are so bothered about APPEARING to be a massive, caring company on social media that they're completely forgetting to live up to the expectation. Not only that but they are now pumping out fake 5 star reviews on Glass Door to cancel out the negative reviews. Do me a favour if you're reading this - order the reviews by 'Most Recent' and notice that 3 5 star reviews were published on 29th July, the day after a negative review was posted. Before that, two reviews had never been written on the same day. Do you think this is a coincidence? Absolutely not, it's IRIS Software doing something called damage limitation.

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IRIS Software Group Response
5y
I am very sorry that you have been affected by the recent restructure in our Sales organisation and I appreciate you taking the time to leave a review. Regrettably, we have recently had to consider small-scale redundancies due to the impact of Covid-19 and associated operational changes. The meeting you mention was simply the start of a full consultation period with each individual to consider alternative options, suggest other roles within IRIS, answer questions and provide suitable support. This consultation period is run over the course of weeks/months and only concludes once all other avenues have been considered. Whenever a redundancy is confirmed, we always fund outplacement support and frequently offer ex-gratia packages in addition to statutory pay to help them into their next chapter. We are always sorry to lose colleagues and friends and make every effort to treat every employee with the dignity and compassion they rightly deserve. The recent day-early quarter close was designed to support accurate forecasting and customer delivery experience (rather than to reduce payments!) and certainly didn’t impact the overall commission employees receive – all closed deals are always eligible for commission. There have been many changes within Sales to give everyone the best opportunities for success and we have done our upmost to share the benefits and been transparent about the impact of the changes on a regular basis. Throughout these changes, our Chief Sales Officer, held weekly ‘All Sales’ calls in addition to specific announcement calls to make sure that the changes were discussed and opportunities afforded to ask and receive answers to questions and make suggestions as part of the process. As a company of 1,500 employees, we recognise that employees will have different experiences of working at IRIS – this will naturally lead to a variety of views represented on platforms such as Glassdoor. We always encourage employees to provide us with honest feedback on an ongoing basis through a variety of channels (for example during our monthly company updates, dedicated employee feedback inbox and regular surveys), and Glassdoor is another avenue for such feedback. We aim to engage meaningfully with each Glassdoor review we receive (good and bad) and always encourage our reviewers to reach out to us directly so we can resolve any issues constructively through an open conversation, rather than the limited ‘review and one response’ available on Glassdoor. We would sincerely like to discuss your concerns in more detail so that we can help – please reach out to Stephanie.Kelly@iris.co.uk, our Chief People Officer, or Chris Smith, Chief Sales Officer, in complete confidence. Kind regards, the HR team
1.0
26 Feb 2024

God-awful

Recommend
CEO approval
Business outlook

Pros

At least tea and coffee were free.

Cons

I recently concluded my tenure at IRIS and feel compelled to share my experience here on Glassdoor. While my time with the company had its moments, unfortunately, several concerning issues overshadowed the positives. Firstly, there seemed to be a noticeable lack of effective communication and receptiveness to employee concerns. Despite voicing my opinions and suggestions, I often felt that my input wasn't given the attention it deserved. This created a sense of frustration and disengagement within the team. Moreover, the circumstances surrounding my redundancy were perplexing. It appeared that my role was deemed redundant, despite evidence to the contrary. This raised questions regarding the legality and fairness of the decision-making process, leaving me feeling uncertain about the company's commitment to its employees' well-being. Furthermore, allegations against two managers deeply troubled me. It was disheartening to witness upper-management siding with the accused managers rather than prioritising the safety and dignity of the employees. Such actions undermine the trust and integrity of the workplace culture. Additionally, the CEO's visit to our office left much to be desired. While I anticipated an informative session about the company's vision and goals, it regrettably devolved into a monologue primarily focused on self-promotion. The lack of meaningful engagement and the patronising tone of the presentation were disappointing, to say the least.

1.0
25 Jul 2021
Recommend
CEO approval
Business outlook

Pros

A lot of nice people work there. I feel sorry for them. Some very knowledgeable people, though they seem to be growing fewer in number and more burnt out every year. Why they stay and put up with the madnesses there can only be attributed to Covid and/or Stockholm syndrome. Mental Health First Aiders (not sure why we'd need those! Just kidding. It's touted as a pro by the company, but this is akin to a really rough pub making a selling point that it has loads of door staff on the daytime shift to ensure your safety. I wouldn't drink there). There are plenty of opportunities to become one of the endless and unnecessary layers of middle management if you don't mind working for 'MArkeT RaTe' (honestly, you might as well just work in Burger King after all the unpaid overtime is taken into account), pucker up, and say 'yes' to everything no matter how ridiculous or inhumane. So you can get some good experience and a job title to put on your CV. Finally, if you are the sort of person who would dole out the maximum voltage to your screaming victim in the Milgram experiments, you’ll probably thrive here.

Cons

They will buy up and turn your acquired company into a burnt out shell of itself, replacing any genuine culture with hollow corporate values. Colleagues I'd worked with for years were disappeared overnight and not allowed the dignity to say goodbye and we were never told, leaving us to guess if they still worked here or were just ignoring our emails. There is only way of doing things, and that is the IRIS way. Unfortunately, the IRIS way seems to be a shambolic and reactive mess where the left hand doesn't know what the right hand is doing, arbitrary and needlessly tight deadlines, and operating under the antiquated thinking that one size fits all. Mushroom management is rife and you're just expected to go along with it with a dopey smile on your face. Very suspect and bully-boy HR tactics and senior management is untrustworthy. While I can't say too much about this, if you go visit the reptile house at your nearest zoo, you'll get the general idea. You will never be much more than a number on a spreadsheet. You will be mercilessly jettisoned no matter your prior contributions to the company if budget targets are in danger of not being met, or you're 'not a good fit' i.e. not a brown nosing game player who would whack kittens off the roof with a cricket bat if told by management. Dull, corporate culture and loads of lip service about being a great place to work, but not much action. Look at the absolute state of these 'genuine' five star reviews. They read like something a POW has been forced to write by their captor. Generously assuming they're all real, would you want to be working with colleagues like this day in and day out? All genuine criticism is brushed under the carpet using the excuse of, 'ThIs iS a FasT MooVing PLAIce wiTH ConStant CHangE, NOt for EvEryOne'. Yeah, just like how not everyone could cut it on the Bataan Death March. In closing, this is the close 2nd worst place I've ever worked at (first place goes to the firm that timed our toilet breaks and wrote me up for a late when a seagull did a giant whoopsie on my head while walking to work - sorry, current IRIS workers, I'm probably giving HR ideas here).

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Glassdoor has 890 IRIS Software Group reviews submitted anonymously by IRIS Software Group employees. Read employee reviews and ratings on Glassdoor to decide if IRIS Software Group is right for you.