Pros
Office-based as a nurse, with occasional opportunities to work from home. Most colleagues are friendly and approachable. Supervisors are generally reasonable and supportive. Salary is satisfactory.
Cons
The role is a nursing position but operates more like a call center, requiring you to sit all day, handling calls and delivering customer service via the CRM system. Some people may struggle to adapt to this environment, as it's not suited for everyone. The salary is decent at the start, but there is limited room for career or salary growth. Training is thorough, though it may feel excessive, and some training staff can be unpleasant. The schedule is Monday to Friday, 5 days a week, which can be difficult for those used to 12-hour shifts over 3-4 days.