Intuit's changing...and not for the better. - Software QA Engineer Intuit Employee Review

3.0
6 May 2009
Recommend
CEO approval
Business outlook

Pros

I am not sure anymore. It used to be the people, the teamwork, and the culture

Cons

Management. So political that senior managements don't think for the benefit of the company anymore. And none of the re-orgs make sense anymore. Teams are torn apart with no logical sense behind it. People are thrown into teams that don't make sense. Skills are not matched to the right products. Managers who were proven to be irresponsible are being highly promoted. Management has become very secretive and hypocritical. You never know what the focus is anymore, and you can't forecast because management do things without 'logical' benefit to the company and teams. Employees are no longer being heard -- just chess pieces on a board. Everything just boils down to politics.

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3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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