Pros
I have truly enjoyed working at Intuit. I have worked remotely in the TurboTax division for several years and it gets better every season. I started as a Tax Expert then became a Lead and now a Manager and the one constant has been the respect and support of everyone at the company. From my immediate manager to the Senior Vice President of our division, everyone is committed to providing the best experience for our customers. I love that I can trust everyone here to stand by Intuit's core values; some of my favorites are Integrity without Compromise, Customer Obsession, and Stronger Together. Schedules are flexible because Management truly values each employee and understands that we have lives and things don't always go as planned. There are incentives for keeping your commitment and showing up to do your best. It is a very fast-paced, dynamic work environment and one has to remain flexible, but it is so rewarding and fulfilling knowing that we have made it easier for our customers to fulfill their tax filing responsibilities. Intuit also offers opportunities to earn a tax credential and has their own academy that offers additional training in preparing tax returns. Finally, one of my favorite things about the company is their responsiveness to our feedback about changes needed to make our jobs easier. Every season, Management asks for our input about the tools used to do our job and makes some changes based on our responses. It shows that they care about us and our ability to focus on the customers instead of stressing about processes. Like I said, I truly love working here!
Cons
The only downside is the length of the season. Everyone starts as a seasonal employee, working an average of 4 months per year, so if you need something full-time permanent, this wouldn't be a great position for you. But, if you do a great job, you are almost guaranteed to return each tax season and there are promotion opportunities when you gain more experience. I actually enjoyed being seasonal when I started because I was free to spend time with my children during their summer breaks so the Tax Expert position is great for stay-at-home parents, retirees, and college students.