Good company - Customer Success Manager Liberis Employee Review

4.0
13 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Managers are highly approachable, and communication throughout the company is strong and transparent. Colleagues are kind, supportive, and always willing to help. Tickets are resolved promptly, ensuring efficiency. While processes undergo frequent changes, they consistently evolve for the better.

Cons

Management can occasionally lean toward micromanagement. I believe fostering greater autonomy would be a welcome improvement.

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Liberis Response
1y
Thank you for sharing your thoughts! We’re really pleased to hear that you value the transparent communication and supportive team culture at Liberis. It’s also great to know our ongoing efforts to improve processes are appreciated. Regarding salary reviews, our approach considers a range of factors, including an employee’s position within their market benchmarks (using our benchmarking tools) and adjustments for inflation. Additionally, we have structures in place to recognise and reward individual performance through our commission and bonus schemes. These are designed to celebrate achievements and reflect the valuable contributions of our employees. We’re committed to ensuring our processes remain fair, transparent, and aligned with the needs of Liberis. If you have further suggestions or ideas, we would always welcome them — please feel free to share directly with us. Thank you again for your feedback and for all you contribute to Liberis!

Explore other reviews about Liberis

5.0
18 Aug 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Excellent executive team with a shared vision - Comradely culture - Huge career potential, with fast progression the norm for top performers - Won't be out-competed on benefits for employees - Offers employees the chance to shape an industry still in its infancy

Cons

- Can be chaotic. To thrive at Liberis, you need to be able to thrive in ambiguity.

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Liberis Response
2y
Thank you for sharing your feedback, we are so pleased to read of your positive experiences! Liberis People, Culture & Talent Team
3.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Smart and supportive colleagues, strong learning environment, and good exposure to underwriting and fintech operations. The role gives you real responsibility and helps build commercial judgment quickly. There are opportunities to develop skills, work with interesting merchants, and gain experience in a fast-moving business.

Cons

The pace can be demanding, and workloads can feel heavy during busy periods. Priorities can shift quickly, which sometimes creates pressure and makes it harder to maintain balance. Some processes could be more streamlined, and communication across teams can occasionally be inconsistent.

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Liberis Response
1mo
Thank you for taking the time to share your feedback - we’re really pleased to hear of your positive experience with the team and that you find your role both engaging and developmental. We also appreciate you raising the challenges that can come with balancing tasks during peak periods and navigating changes, we would encourage you to discuss any additional support you would benefit from with either the People team or your manager. Thanks for your continued contributions to Liberis.
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