Toxic and Hostile Workplace - Customer Experience Lyft Employee Review

1.0
28 May 2020
Recommend
CEO approval
Business outlook

Pros

- I have met a number of good friends through work

Cons

- The environment is very toxic and hostile - Oftentimes middle management is intimidating, aggressive and pushy - Performance reviews are skewed with favoritism and inaccurate stats - Even if you are incredibly overqualified for internal positions or promotions, you will be continually disqualified or denied those positions for immeasurable reasons - Middle management and up are frequently given promotions and new titles without meeting specific transfer criteria(ie - time in role requirements, performance requirements) - If you are an HQ employee, you are unable to report concerns found on social media sites (ie - drivers/riders making inappropriate comments or posting pictures of weapons in vehicles on their social media) - Concerns brought to management are not investigated, followed up on, or taken seriously - There is little to no training - Changes made to procedures are not communicated properly or in a timely manner - After the IPO - financial matters trumped everything - You are not a valued employee, but rather a number.

Explore other reviews about Lyft

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work anytime you want. Meet new people. Learn your City and events/ night life. Listen to your music. Good perks provided by LYFT

Cons

Self employed No benefits Vehicle maintenance/ adds lots of miles, wear and tear

2.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Discovering parts of Las Vegas I wouldn't normally visit. Meeting nice people from all over the Valley and the world.

Cons

With the price of gas right now, my pay for using a mid-sized vehicle averaged out to $8 per hour (before taxes), even after 3 "bonuses." This is less than the Nevada minimum wage of $12. Regardless of what the app tells you, Lyft takes about 2/3 of the earnings for each ride, charging both for the rental and extra fees they claim have to do with the cost of car maintenance. Not sure why maintenance and everyday wear wouldn't be handled by Hertz as a normal part of their fleet ownership, as it would with any other rental. Indeed, if you're doing the Express Driver program, you have to take the car for service after getting a voucher from Hertz. On a different note, the number of riders with no picture or fake names is really high in Las Vegas compared to other places where I've driven. This issue has become a safety concern.

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