Support Associate - Anonymous employee Lyft Employee Review

3.0
28 Apr 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• Catered lunches every weekday and fully stocked kitchens • Spacious building • Really good benefits

Cons

• Embarrassingly low pay for non-salaried employees • A severely unfortunate focus on quantity over quality • Support being outsourced to third party companies in Asia to lower costs • With the new board of executives, comes stringent cost-cutting • No 401k matching

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5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Meaningful projects. Good science community environment. Good work life balance.

Cons

Company's primary focus is still on ride-sharing business so stock price does not go up.

2.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Discovering parts of Las Vegas I wouldn't normally visit. Meeting nice people from all over the Valley and the world.

Cons

With the price of gas right now, my pay for using a mid-sized vehicle averaged out to $8 per hour (before taxes), even after 3 "bonuses." This is less than the Nevada minimum wage of $12. Regardless of what the app tells you, Lyft takes about 2/3 of the earnings for each ride, charging both for the rental and extra fees they claim have to do with the cost of car maintenance. Not sure why maintenance and everyday wear wouldn't be handled by Hertz as a normal part of their fleet ownership, as it would with any other rental. Indeed, if you're doing the Express Driver program, you have to take the car for service after getting a voucher from Hertz. On a different note, the number of riders with no picture or fake names is really high in Las Vegas compared to other places where I've driven. This issue has become a safety concern.

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