Pros
Always reading customer complaints and taking opportunities to implement new procedures.
Cons
Overworked sometimes. I worked at a mainstream maccas and sometimes shifts couldnt get covered so Id be opening the kitchen of a popular McDonalds alone and getting really stressed and fatigued. Sometimes my body is sore from work the next day and physically painful to palpate. I used to think I was unathletic/less fit than the other workers, but happened to be in witness of a fellow 'athletic' worker exhaustedly exclaim that he was 'frustrated with how tiring the job was'. I also witnessed my McDonalds shift management - with the old management hours were reasonable 4-8 hour shifts. New management had me rostered 9+ hours, so the rest of my day was virtually spent relaxing.