Not a real salon - Client Coordinator Nordstrom Employee Review

2.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- Discounted services - You can be a model for trainees (free services)

Cons

- No possibility to get a raise - No career path growth opportunities - High turnover - Unprofessional staff which leads to having to deal with callouts (calling clients to cancel their appointments— sometimes up to 10+) - Not a proper salon, only one computer to be used between 3 receptionists causing huge lines while trying to book appointments for clients in person and on the phone - 3 booking systems are required, so you are constantly going back and forth. It’s hard to learn those first few months - Drybar is owned by Nordstrom, so clients are upset that we don’t follow Drybar norms (we can’t take gift cards, offer memberships, no free prosecco etc.) - Very low pay, and no commission. But you are expected to sell product and take returns.

Explore other reviews about Nordstrom

5.0
10 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great team, relaxed, positive environment.

Cons

On your feet all day.

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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