Pros
Nordstrom return policy is customer centric.
Cons
The entire company is misleading from your hire date. If you are hired as a “full time” employee one would think that would be 40 hours/week. At Nordstrom, this means you START with 35-37 hours/week depending on your particular line. In cosmetics, your hours are reduced even if your line is UP YTD/MTD. Upper management use hour reductions to bully and force employees to quit or eventually terminate. Upper management also uses scare tactics, consistently engage in gossip and enabling a toxic work environment. Nordstrom’s “zero retaliation” policy is a front. I have witnessed on several occasions, employees who are being mistreated, complain to HR and within minutes, their managers are told which causes a chain reaction of retaliation. This company is the most unprofessional and dishonest companies I have encountered in my ten + years in retail management. Particularly, Nordstrom in Cherry Hill, NJ. Managers use profanity on the floor in front of customers, favoritism is prevalent, and priorities are mismanaged. Nordstrom’s lack of hiring competent upper managers trickle down the employee ladder and is reflective in the disservice it provides to customers.