MICROS - The Armpit of Oracle - MICROS Support Engineer Oracle Employee Review

1.0
4 Jun 2016
Recommend
CEO approval
Business outlook

Pros

- As part of the Oracle enterprise, the health benefits and sick time are quite good and the 401K matching is decent, albeit only fully vested after four years. - The break room is nice, assuming you find time to use it. - Multiple opportunities to train (allegedly).

Cons

- Micro-management to death: Oracle uses proprietary software to track when you log in, for how long, how many calls you make and take, how long your calls are, how long your breaks are, and how much you're available to take calls. You will be repeatedly hassled if you're not available. - Training is non-existent: You will be expected to take calls and support a software with meager-at-best training. Training comprised of watching a few video playlists about how to handle service requests. After two months, we finally had an on site person train us for an hour a day for 2 months. During this time we were still expected to take calls. - Unrealistic expectations: Management's expectations for worker productivity are so high, half the department has been written up, which certainly doesn't improve morale.

Explore other reviews about Oracle

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance for an engineer

Cons

Lots of changes in organization structure

4.0
21 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

1366
See reviews by: Helpful|Rating|Date|All