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PNC Financial Services Group

Engaged employer

An ethically-challenged organization - Business Analyst PNC Financial Services Group Employee Review

3.0
21 Apr 2009
Recommend
CEO approval
Business outlook

Pros

A large organization that presents opportunity to advance if you take responsibility for your own career direction and proactively look for and apply to internal opportunities. Otherwise, promotion from within based on performance was seldom seen. Benefits package comparatively good. If you live in Pittsburgh, convenience of location. Some employees have access to flextime, work-at-home, and other flexible working arrangements.

Cons

Middle management lacks leadership training; culture of fear and distrust is present in many departments. Employee development/training available, but minimal at best, and not encouraged. When morale dips, very few efforts to address employee dissatisfaction. Employee feedback channels now virtually non-existent; in previous years more opportunities for employee surveys, etc. Some departments ethically challenged---fudging numbers, inflating results, etc. Organization has grown so large that communication and efficiency can get lost.

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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