This is a call centre, pretended to be a tech company. - SAR PayPal Employee Review

2.0
9 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Free coffee. Heath insurance. Sabbatical 25 days extra holidays. Free gym (poorly equipped though)

Cons

Long training. Instead of teaching their PDA tools, they engage you in unrelated learning and activities. They tell you that salary is 25 k per year but in fact it's paid every 4 weeks which equals 25 k per 13 months instead. The new bonus system presumes your statistics must be 100% otherwise no bonus. Two clocking system one for your salary another for your stats. If you want to go to toilet you have to click on a button and the time you spend there is added to your statistics. Any mistakes made when working on a case added to your statistics. No opportunities for verical growth but if your statistics are right you can go to other department. 10 hours shifts and only 30, 15 and 15 min breaks. 30 min isn’t paid and you stuck there for 10.5 hours instead. For PayPal you just a numeric piece of statistic.

Explore other reviews about PayPal

5.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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