Pros
It's the worst company you will ever work for. Horrible management. They break employment laws daily, they Bully and harress their agents daily. A sesspit of bullying, harressment. You're just a number to these people. Don't believe their policies of wellness and inclusion. It is a total faced. The fakest people you will ever meet. If you value your mental health and want a good job, paypal is not the place to go. Stay well clear.
Cons
They discriminate against their English speaking agents, they get treated like 3rd class workers. There's a reason paypal closed its European headquarters in Dublin and Dundalk. None of the staff wanted to go back into that toxic work environment. That's the reason the staff choose to work from home instead. They got tired of been treated like dirt. No chance of been promoted. They even have a policy that bans staff recording any of the zoom meetings on the employees side. They discriminate against their customers especially if your Muslim from the UK. You will find your account limited and you have to provide a serious amount paperwork just to get your own money back. Do an audit of their systems and you will see. They use ofac and american sanction system to block payments which is illegal in Europe. Even the staff are threatened not to mention ofac to the customers you will instantly lose your job. If you see compliance pending on your payment. That's them illegally blocking your money. If they advise you it will take 3 days for the money to reach your bank account. That's them illegally holding your money in their accounts and they earn interest if it. They even have a policy, sop as they call it. It's in capital letters telling staff do not mention this on call or you'll lose your job. It's in red writing and captain letters. Ask them to send you the SOP for ofac. Wait till you hear the silence in the other end. They even believe they have a right to troll customers social media and if they believe you have what they decide is either false information or misinformation they will take 2800 from your bank account. That caused a media storm when that was leaked. They backtracked and claimed the SOP was miss worded. All SOPS are signed off by management, they go through a process. That's the attitude they believe they have to illegally take your money because some woke employee/manager believes they have a right to choose what is misinformation or false information. Overreach of a corporation breaking not only employment laws but consumer rights. They use social sciences to label their customers and staff. They call it effortless. As soon as you call the agent uses these sciences to control and manipulate the customer during the call. That's illegal, they label all their workers using these social sciences and treat you to whatever label they have put on you. It's like wearing the star of David on your chest.