Nowhere to go - Customer Service Representative Progressive Insurance Employee Review

You better be an expert salary negotiator when you are discussing salary, because you aren't going to get a raise after you start. It is busy. All the time. Calls are back to back, with 5 seconds between calls. Your aux time (time not on a call) is very closely watched. You are required to do sales pitches on most calls, even though it's a customer service position and are punished if not enough of your customers buy in. There are strict guidelines that you must follow for every call. And you can not deviate from them. This requires you to be constantly looking at them, without committing them to memory. When you are on a call, the audit software not only records the calls, but also does screen capture. If you aren't looking at those guidelines on you get nicked for it. It doesn't matter that some of the information hasn't changed in years. Good luck getting a day off. While you do get vacation time, it is almost impossible to be able to find a day to get off. You must schedule it at least 3 months in advance generally to get the day off. You don't get 2 days off in a row, unless you work the 4x10 schedule (4 days a week, 10 hour days). No career growth. There hasn't been a new coach in over 7 years, and a new manager in about 5. Managers do lateral moves, so your actual manager may change, but not due to hiring or promoting, just switching them around. There is virtually no promoting. Unless someone dies or quits you are in that entry level position permanently. There haven't been any promotions at my site in the 2 years I've worked here.