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Progressive Insurance

Engaged employer

Customer Service Representative - Call Center Customer Service Representative Progressive Insurance Employee Review

3.0
6 Mar 2016
Recommend
CEO approval
Business outlook

Pros

People are really energetic about their job, decent options for schedules, you can work from home, you only have to work a couple holidays a year and the bonus is great.

Cons

People aren't well trained, horrible benefits that the leadership know nothing about, there is no structure for how many days off you get (until you get in trouble), which leads to favoritism, they expect a lot for little pay.

Explore other reviews about Progressive Insurance

5.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great support, great pay and lots of opportunities to grow your career.

Cons

No cons in my opinion

2.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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