Good benefits, terrible management - Senior Territory Manager Reynolds American Employee Review

1.0
22 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits, vacation, and 401k

Cons

Management switches direction constantly. Currently their entire goal is to have everyone wasting their time standing around handing out as many coupons as possible because they accidently promised the shareholders too many. The main objective of working here is to stay off every single list they send which is virtually impossible. Priorities change so fast it usually doesn’t really matter what you work on. You can do a great job or a poor job it doesn’t really matter, it’s impossible to get fired, and they won’t give you a high rating even if you excel. Constantly picking up the slack for poor performing team members. If you have a good DM the job is OK, but that’s rare. Very un-clear bonus goals that don’t make sense with business.

Explore other reviews about Reynolds American

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, career opportunities, independent work

Cons

Too many priorities, it’s never enough.

1
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Reynolds American Response
2w
Thank you for your honest feedback. Insights like these help us continue to improve the experience for our Territory Managers and field teams.
2.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation package, some very nice, decent people, but counterbalanced by some complete lunatics

Cons

Extremely political and toxic environment, massive lack of diversity and especially now that they don't "need" to do it anymore, you can see true colors coming out. Advancement and performance is dependent on who you know. No meaningful feedback on how to improve and what actually needs to be done. A tendency to love bright shiny objects and pretty presentation decks, but no real meaningful strategy. And they do not seem to even know themselves what they want, which makes delivering at a high level very challenging. Current CEO is doing a good job I think but he has no idea of the layers of toxicity underneath. I also get a sense that current results are being propped up by people who are on the verge of retirement and will never find another job outside the industry - therefore trying to maximise the most they can out of the next few years with no view to what will happen 5 or 10 years down the road.

1
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