100% Changed, used to be a good job not anymore. - TM III Reynolds American Employee Review

1.0
27 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Vacation time is a big pro, but they changed the coverage model so you can’t use your vacation without killing yourself before or after to get ahead or play catch up.

Cons

Everything is different with BAT, EVERYTHING. If this is a job you are considering here’s a typical day/week/month. Leave at 7-7:30am, make 8-12 stores per day. Every store visit is the same: try to make space in a crowded gas station for 20 new products that will ship within a month. You don’t have the supplies you need to make these products look good, you have to be really creative and ‘make’ things work as you can which takes a lot of time, but remember you have to have 8-12 calls per day or you lose 30% of your bonus. You walk into these stores sweating thinking about how you can make this work with the materials you have, and try and talk to the manager about the new products they will get. Next, you need to talk that manager off the ledge for 10 minutes and try to convince them not to hate you, because the 20 new things coming in aren’t decided by you. Once that’s all set you need to pretty much touch and move everything on the backbar to make your space. No problem, except we are in a pandemic! Plan on spending as long as it takes in that store while Suzy $10/hour removes her mask every time she’s not cashing someone out. Now, do that 8-12 times through your day, drive home between 4:30-5:00. Eat your lunch while you drive to your next store or grab chicken fingers at GetGo. Rinse and repeat over 5 day work week. Feeling overwhelmed? Well if you want to use all that vacation you have you still have to fit in all your calls. You have to have 97% or above of your stores visited or you lose 30% of your bonus. Take that vacation day, just be ready to make 13 calls a day all next week when your back to make up for it. There is no time for any type of administrative work thought out the day so when you get home to your family be ready to spend 1-1.5 hours on your computer to keep up with all emails, town halls, and video trainings you need to watch.

Explore other reviews about Reynolds American

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

People were great, pay was great, they really wanted to help you learn and build professional skills

Cons

Ethics issues working for a company that makes harmful products

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Reynolds American Response
2mo
We appreciate your review, and are glad to hear you enjoyed the people, and opportunities to grow your career.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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