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      Bad Raises, Bad Leadership - Senior Customer Success Manager SAP Employee Review

      3.0
      18 Dec 2025
      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-workers are great people and always make time to help. You can often find a new role that isn't directly related to what you currently do if you network well.

      Cons

      Culture has been completely lost, management/board is based on nepotism and friendship (See North American President/CRO who has no sales experience but somehow leads sales for the most strategic region globally). Pay is awful, about 2% raises for the past 5 years, 10% if you move internally/get a promotion (Good luck with that). No RSUs unless youre very senior, only ESOPP. Overall, this place is lucky they have a strong foothold in the largest companies in the world, otherwise the ship would have already sunk.

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      5.0
      1 Jul 2026
      Principal solution architect
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work, learn and contribute.

      Cons

      Nothing major. Growth is slow

      4.0
      29 May 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

      Cons

      No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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