Disappointing - Call Handler Saga Group Employee Review

2.0
20 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Work from home option, pension contribution matching.

Cons

Feels like each manager needs to prove they still have a purpose in this top heavy company leading to micromanagement often chasing stats on a spreadsheet that mean nothing to customer journey or staff well being. No real interest in improving on any lacking areas with no effort what so ever to evolve, stuck in the past in both ideas and technology. Computers and/or IT equipment is easy a decade old and just about gets the job done... Slowly, very slowly. Internal sites hang on database lock until some one can "reboot the sever" , Career Opportunities rated 1 star as internal hire freeze Compensations & Benefits rated 1 star as wages have no kept up with industry. Culture and Values rated 1 star due to lack of support (support on paper, but can't be accessed if you try) Diversity and Inclusion rated 5 stars as we're all treated the same way, we're worthless. Senior Management rated 1 star as they don't address the obvious problems, or choose no action knowing we'll just leave and go else where. Work / Life Balance rated 1 stars forcing some departments to work 6 day weeks without even a smidgen of over time is why you're losing people. What wants to work 4 full days and two half days ? What's even the point ? Sort your rota out....

Explore other reviews about Saga Group

5.0
14 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Amazing people work for this company

Cons

None, beyond knowledgeable on all specs of the company.

4.0
20 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Incredible staff and managers. Family meal

Cons

Long hours, other than that I loved it.

See reviews by: Helpful|Rating|Date|All