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Saga Group Reviews

Updated 5 March 2017
59 reviews

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Full-time Part-time

4.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Lance Batchelor
22 Ratings

59 Employee Reviews

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Pros
  • Great range of benefits, especially free shares and the option to add an extra weeks holiday allowance a good work / life balance (in 4 reviews)

  • A wide range of support within the business from management and senior management (in 5 reviews)

Cons
  • Call centre staff are heavily overworked and managed by team leaders who are in the job because they are mates with operations managers (in 3 reviews)

  • Little trust from senior management to staff and no home working allowed for most (in 3 reviews)

More Pros and Cons

  1. "One Saga"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Hastings, England
    Current Employee - Security Officer in Hastings, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (More than 5 years)

    Pros

    The greatest place to work also we are proud of team effort and everyone got recognition for their contribution.

    Cons

    None. Everything's is on place.

    Advice to Management

    They need to carry-on the majestic work, then in the future will become stronger.


  2. "Great staff benefits but prepare for hard work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Folkestone, England
    Current Employee - Anonymous Employee in Folkestone, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (More than 8 years)

    Pros

    Saga is a great company to work for in terms of all the benefits they provide with the job. Once you've been with the company 6 months you unlock lots of benefits such as private medical insurance (which considering the NHS at the moment - it's a brilliant thing to have). There are lots of incentives to work towards such as Employee of the year and call of the month. The environment within the team is positive and friendly - more like a little family. If you work on the phone, there are levels you can work towards to increase your salary and bonus payouts (you have to hit targets for a certain period of time). You have to be very money driven to work on the phone as it's all about hitting targets to unlock your commission. There are plenty of forums that occur throughout the year where you can put across your opinions and tell Saga what you think is working and what can be improved. The senior management have an open door policy, so you can always email them if you have a problem or if you want to go and see them you can. Saga is very customer driven and focused so they are constantly looking at ways we can make their lives better. If you are committed to helping customers and doing your very best and sometimes going above and beyond then this is the place for you.

    Cons

    There are always lots of changes and some of these aren't always communicated quickly or effectively. The job on the phone is very repetitive and can get very boring and frustrating. You have to try and keep yourself motivated. Our calls are very scripted so you have to make sure you are saying the right things and in the right order. If you say something wrong this could mean you loose all or part of your commission.


  3. "Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Saga Group full-time

    Pros

    nice office, nice environments,

    Cons

    side promotion is the only way to move up quickly.

    Advice to Management

    keep any eye on rising stars and reward them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Nice company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great communication throughout the company. Many rewards and incentives. Good progression schemes.

    Cons

    Work becomes repetitive after a while. Young employees with a high turnover rate. Long hours until late


  6. "Saga"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    The people only to be honest

    Cons

    Saga way does not resist in reality

    Advice to Management

    Continue the saga way


  7. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Ramsgate, England
    Current Employee - Customer Service in Ramsgate, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (More than a year)

    Pros

    Friendly
    Progression opportunities
    Good pay
    Constantly learning

    Cons

    Targets can sometimes be hard


  8. "Wow never worked for such a fab company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Folkestone, England
    Current Employee - Customer Service Advisor in Folkestone, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (Less than a year)

    Pros

    Organised. Professional.
    Feel really valued. Lots of support and a fun place to work. People seem happy there too. Lots of rewards for working hard. Really enjoying working for Saga, just wish I'd changed jobs sooner

    Cons

    Low starting wage and can't earn commission whilst in probation. No sick pay either when on probation. Some of the team coaches aren't very helpful

    Advice to Management

    Keep doing what you're doing. Consider a higher starting wage as many people who would be perfect for the job won't apply as put off by the money


  9. "Great Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ramsgate, England
    Current Employee - Anonymous Employee in Ramsgate, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time

    Pros

    Been working for the company for over 20 years. Left for a couple of years and missed it so much came back to work here. Been back now for over 15 years. Its caring, friendly and sociable. There is so many ways you can progress, what you put in you will get out. The company believes in its customers and its not just lip service, the Staff really care about the customer which is so refreshing, and our senior management believe in ' Customer always comes first, the profit follows' a recipe for success.

    Cons

    Change happens often, so you need to be positive and have faith in the reason the change has happened.

    Advice to Management

    The Saga way and One Saga is the Future


  10. "Saga is an innovative and progressive company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Broadstairs, England
    Current Employee - Anonymous Employee in Broadstairs, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The interview process is the most in depth and thought provoking I have ever been through. Over the day the HR Team were just fantastic. Everything was highly organised, interesting and they made it fun. Professionalism taken above and beyond to make the candidates fell welcome and informed.

    Cons

    It was a large number of candidates on the day and although everything was highly organised, it did make things a little daunting to begin with but it relaxed more after lunch and in to the afternoon.

    Advice to Management

    Maintaining the 'Saga Way' and continue the training ethos to the highest standard as you do, to ensure all new candidates who then become employees fully understand the core values of the company and what is expected of them. It definitely encourages people to want to be their best.


  11. "Impressed so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Advisor in Broadstairs, England
    Current Employee - Travel Advisor in Broadstairs, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (Less than a year)

    Pros

    Everyone seems tobe happy. Phenomenal support if needed. Good Training/Trainers

    Cons

    Not all Training PC's working

    Advice to Management

    Need to get PC's repaired as people are missing out and only getting 50-75% training



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