poor management - Anonymous employee Serco Group Employee Review

2.0
6 May 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you have a positive disposition, you can handle the stress effortlessly. Unfortunately, everyone reaches their breaking-point eventually and resolution is only an optimistic's dream.

Cons

What I endured during my time at Serco will never be sufficiently described and understood, as the details will only be truly understood and recognized by those who experienced first-hand experience, otherwise a published "novel" would be the other option. My story is nothing short of disgraceful. I only wish that my witnesses would have spoken up; not just for myself, but for all others who were and still endure an unconscionable disrespectful and belittling environment. Afterall, these people/employees have talents that not only go unnoticed, but somehow are continuously downplayed as if all efforts, innovative thinking, and incredible talent are an annoyance and counterproductive.

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5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

1.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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