Great but challenging - Customer Success Manager (CSM) Shopify Employee Review

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

High comp and AI forward. One of the few remote places left.

Upper management basically openly disdains the “working class”, and it’s a major jostle among the VP and Director level for currying favor with the CEO. The investment in AI tooling is smart but also the C suite majorly suffers from AI psychosis, it’s embarrassing, actually.