Shopify Reviews

3.4

46% would recommend to a friend

(3,727 total reviews)
avatar

Tobias Lütke

50% approve of CEO

49% positive business outlook

Shopify has an employee rating of 3.4 out of 5 stars, based on 3,727 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopify employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
7 Apr 2023
Recommend
CEO approval
Business outlook

Pros

- The benefits are good. I think you can get the same at other big tech companies, but it isn't bad - The amount of time off is a huge win. - The ability to work fully remotely is nice. (But D90 is a bit tough to get if you're not friends with your lead) - Great working conditions for devs, engineers and anyone technical. Everyone else... it is a bit of a free-for-all

Cons

- Once you're in the company, the opportunities to move up are difficult to find. You can move linearly (aka take the "jungle gym approach", but they give more senior positions to folks coming from other companies. - You can work remotely, but the folks closer in location to the higher-ups get better treatment because the higher-ups can see their work and they can meet up more often. - Hard work isn't respected. When you give 100% they ask for 110%. When you give 110% they ask for 120% etc. - Burnout is REAL here - Sr. Leadership is completely out of touch - The company spends more time re-orging in hopes of fixing problems instead of finding the root causes. There have been an obscene amount of re-orgs this year alone. - There is a blatant lack of respect towards employees that is masked by inclusivity. I received quite a bit of abuse from different members of Shopify and was only really heard when I spoke to a talent team member when I quit. When I spoke up to some of the more senior members of my team, they told me I should just move on. I couldn't go to anyone higher because all the folks higher than me were friends. It would have been impossible to keep anything anonymous. - Speaking up would have made my day-to-day more uncomfortable. - One of my leads said, "I like to find folks breaking points so we can move past them." No thank you. I loved the mission (and still do), and Shopify will always have a special place in my heart since I was there for so long. However, the Shopify I started at is NOT the Shopify I left. I am all for change and growth, but that doesn't mean that you have to lose the ability to respect your employees and make them feel appreciated. Fun fact: There WILL be more layoffs. Tobi's words, "there will not be another mass layoff", is a lie. They are just laying off small groups at a time to still be true to his word. The layoffs are also an excuse for getting rid of folks leads don't like or want on their team. It is becoming a popularity contest vs a judgment of who will best serve Shopify and its mission. If you don't overtly flaunt your work, they don't see it and assume you don't do a good enough job. Also, if you're introverted and quietly do your work in the background, that is more of a detriment than if you are extroverted. At this point, personalities are what are keeping folks on teams (on some of the teams at least - definitely in Marketing!) The "inclusive Culture" that Shopify promotes isn't as inclusive as you'd think. They are inclusive until it inconveniences them, then you're on your own.

1.0
13 Apr 2023

Used to be a good company!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Smart group of IC some of the Leads are good - Good benefits - Remote

Cons

- No consideration for work-life Balance - Lack of support from the leadership team, they are insensitive and treat people badly - Lack of visibility - More and more people are unhappy - Very political (need to be seen to be recognized) US centric - Tons of meetings - Tons of communications as if we can work and at the time cope with the 1000 updates you send every day! - Unrealistic strategy and KPIs - Changed all the processes to make them not sustainable - They said it's allowed to make mistakes but you get blamed for the first one! - Laying off people for no real reason and pretending these people were not surprised (another lie)

1.0
31 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Good benefits, remote culture, generally nice people. I genuinely think the company will be successful and is doing important work.

Cons

The company seems to have adopted a culture of extreme micromanagement, especially for product managers. There are generally two layers of director and VP approval for any new initiatives for the product and engineering teams, meaning that most of the time as a PM is spent getting approval rather than working with customers to understand their needs and get things done with devs. It feels like overhead and micromanagement are more important than enabling pms with clear metrics and strategy. Being a lead at Shopify is the equivalent of spending all of your time management up rather than worrying about team health and innovation. Therefore, I wouldn't recommend this to more senior product people who want to actually innovate and lead teams or have the ability to push the envelope. It's more likely you'll be in the role of order taker/project manager than treated as a pure product manager.

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Glassdoor has 4,256 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.