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Shopify Reviews

Updated 23 February 2018
202 reviews

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4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
158 Ratings

202 Employee Reviews

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Pros
  • Work from home while being treated like a regular employee (in 20 reviews)

  • Compassionate and supportive work environment that stimulates individual growth (in 14 reviews)

Cons
  • The work environment itself is great though (in 7 reviews)

  • you need to be very self driven to succeed here (which is a pro for a lot of people) (in 4 reviews)

More Pros and Cons

  1. Helpful (3)

    "Shopify"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Guru (Remote)
    Former Employee - Guru (Remote)
    Doesn't Recommend

    I worked at Shopify (Less than a year)

    Pros

    - work from home
    - swag
    - learning varied skills

    Cons

    - laidback culture is not actually laidback
    - poor support
    - insufficient training

    Advice to Management

    Stay consistent in the values that you communicate to employees/prospective employees


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guru in Ottawa, ON (Canada)
    Current Employee - Guru in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify (More than a year)

    Pros

    Tons of opportunity for growth, great work life balance, really cares for the well being of their employees.

    Cons

    Working rotating weekends but otherwise none.

    Advice to Management

    None


  3. "Great people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The team I work with are amazing. I enjoy the challenge every single day.

    Cons

    None that I can think of.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "The rumours are true"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    The people are amazing, the perks are great but the energy around the work itself is the most exciting part. People are inspired to do their life's work here.

    Cons

    No place is perfect. The amazing work atmosphere and stellar perks have lead to a bit of an entitlement problem amongst a small population of employees.

    Shopify Response

    23 Jan 2018 – HR Lead

    Thanks so much for taking the time to post a comment. It is wonderful that you have seen that Shopify employees are ‘inspired to do their life’s work here’; this observation really reinforces our... More


  6. "Pretentious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in Ottawa, ON (Canada)
    Current Employee - Designer in Ottawa, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Shopify full-time (Less than a year)

    Pros

    Good Perks! The potential for growth if you are good at making friends.

    Cons

    I find this place to be pretentious and toxic. Lots of politics and brown nosing to get anything done. This place also lacks diversity and there is no urgency to address this issue.

    Advice to Management

    Please get rid of the fake titles held by individuals who aren't qualified for the position. A design Lead should not only know how to design but should also understand how to lead a team, it's just common sense. Please be honest about the corporate work culture beforehand.


  7. Helpful (4)

    "Don’t Fall For The Fake Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Remote Guru in Ottawa, ON (Canada)
    Former Employee - Remote Guru in Ottawa, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shopify full-time (Less than a year)

    Pros

    -Get to work at home

    Cons

    -Horrible training program
    -uneducated,inexperienced high school like staff
    -immature antics and cliques

    Advice to Management

    Should hire supervisors or “squad leads” that are fair, don’t have personal vendadttas against anyone. They preach that they don’t hire aholes but everyone that works here is nothing but a fake ahole. They are all so fake and have their own agenda and don’t care who they step on to get there. I personally think this company is a joke the way they treat certain employees who aren’t part of the cool cliques.
    A company that hires young adults so they can mind manipulate them into thinking it is an excellent job but in reality it is not. A company that makes $1billion in a single day and can’t give a single bonus or holiday incentive to all staff-isn’t worth my time.


  8. Helpful (10)

    "Guru position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Ottawa, ON (Canada)
    Former Employee - Customer Success Guru in Ottawa, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Shopify full-time (More than a year)

    Pros

    * Open minded folks. If you have a good team or team leader you can always talk to them for support. Not all team leads are good though.
    * Employee feedback is taken seriously when it’s about the workflow.

    Cons

    * I would’ve liked to know that gurus where expected to handle 3 chats during the interview process not during training. Not everyone can handle that stress.
    * Now that it’s growing so fast, it’s starting to have a more corporate feel to it. There is an obvious disconnect between execs and those lower.
    * Your success does somewhat depend on the team lead you’re working with and how willing they are to support you. That can be a good thing or a bad thing.
    * Probation is 6 months, for a job that’s this stressful I think it needs to be shorter to reduce turnover.
    * The perks you get are good but again you have to wait 6 months to get them. It’d be good if there was some form of mental health support for the amount of stress this job has (they do offer online counselling though).
    * The guru position should be hourly if you expect people to stay over time. At the beginning, people do about 2-3 hours of overtime at the least! I took a pay cut to work as a guru and was disappointed to learn how often I had to stay behind and finish up tickets.
    Gurus.
    * Booking days off is crucial for employees and it’s reallt hard to do unless it’s months in advance.

    Advice to Management

    * If you want people to stay hear them out. There is this pressure within the company to always give it a 120% but not enough mental health support. There are people who are not super innovative but can still be great.
    * You have some amazing people working for you but some leave because they don’t see a way to move up. If everyone is an over performer it really kills one’s hopes in moving up.
    * The exec responsible for running the front end and managing Gurus is really disconnected from the teams and what it feels like to be on the front end and face people.

    Shopify Response

    30 Jan 2018 – HR Manager

    Hi and thanks for taking time to leave a review.

    I am glad you appreciate that we have some amazing people working here at Shopify. Shopify is a company who succeeds based on the effort of its... More


  9. Helpful (5)

    "Amazing benefits and incredibly incompetent middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guru in Toronto, ON (Canada)
    Current Employee - Guru in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shopify (Less than a year)

    Pros

    Amazing benefits, Ceo and senior leadership

    Cons

    Middle to lower management is disorganized, barely shows up to work.

    Advice to Management

    Fix your major issues with lower management, it's ruining the culture of the company.


  10. Helpful (1)

    "Development Culture is Poisonous"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Shopify full-time

    Pros

    The free lunch is nice.

    Cons

    Lack of trust is pervasive in the dev organisation with management letting it all happen.


  11. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time (Less than a year)

    Pros

    really the best place i have worked at

    Cons

    not a good place for someone that likes structures and hand holding


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