Amazing company to work for - Customer Success Guru Shopify Employee Review

5.0
25 Oct 2017
Recommend
CEO approval
Business outlook

Pros

The company goes above and beyond for the staff.

Cons

You need to be able to swing high quality customer service for 3 clients at once.

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5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

1.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

High comp and AI forward. One of the few remote places left.

Cons

Upper management basically openly disdains the “working class”, and it’s a major jostle among the VP and Director level for currying favor with the CEO. The investment in AI tooling is smart but also the C suite majorly suffers from AI psychosis, it’s embarrassing, actually.

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