Shopify

2.0

4 Jun 2018

Escalated support

Recommend

CEO approval

Business outlook

Pros

* Working from home is great. * Senior management seems to be steering the company in the right direction

Cons

* Though you will be told otherwise, Shopify's operation in Ireland is merely a call centre. Opportunities to move into roles of actual consequence outside of customer support are negligible. * Advancement is on the basis of enthusiasm and who can drink the most koolaid, rather than performance, or even competence. * Because of the above point there's whole layers of middle and lower management that are inexperienced and untrained, and just manage by buzzword. * You are not objectively metricised in any way, you are at the mercy of your direct managers, if you don't get on with them, you're screwed. * While Shopify is talks a big game about promoting "radical candour" amongst its employee's, in reality voicing an opinion that differs from management will see you effectively blackballed from any promotions. * Benefits are rapidly being eroded as the company grows into another faceless corporation, you used to be able to move freely within the EU, take working holidays, that sort of thing, that's been completely removed. * No HR organisation in Ireland. * Used to be a great social life attached to the job, but this has largely died off, in part due to the simple nature of it being a rapidly growing company, but also due to active management decisions like disbanding the employee organised social team.

Shopify Response

Hey, there. Thanks so much for taking the time to give such candid feedback, it’s always very welcome! I’m so sorry to hear about your experiences so far. After reading through your post, I can see you’ve come up against some obstacles throughout your time here which I would love to address with you now. Our remote hub based in Ireland aims to give everyone the opportunity to be successful by allowing you to own your own development/upskill in areas you're interested in. I know it can be frustrating when you apply for a position you want and are not successful the first time. However, I would encourage you to ask for feedback and find out more about what makes a successful candidate. People are always encouraged to get curious & learn more, ask questions, connect with others, explore other perspectives. If you’ve come across any situations where you feel like you weren’t given the best chance to advance in your career here, or feel you were held back due to working relationships/opinions you have, please reach out to your lead or your Talent Partner. We do have a dedicated HR rep for you to speak to, you can reach out to your lead for more information on how to reach out to them. Or you can search our internal vault, there is more information there on how to set up a meeting. I know with remote working there is a greater need to get more face to face time with your team, especially as the team grows. While we do not have a formal social team here, we do host regular Pop-Up offices throughout Ireland for everyone to work together. Meet-ups are always encouraged, and can sometimes be expensed by our HR team where possible. Feel free to reach out to your lead to learn more. Thank you again for the feedback here, it is really appreciated!

After all the hype, it's just a call centre - Escalated Support Shopify Employee Review

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