Customer Success Guru - Anonymous employee Shopify Employee Review

5.0
2 Oct 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

~ Company has very "strange" interview process - strange in a good way - the questions are not your standard "What are 2 strengths & 2 weaknesses" they are very different in their approach to hiring not just the right people for the job/position but the right people culture wise. Those with a broad range of talents fit better with the company than those who are one track minded. ~Company thus far has been great with onboarding - very open and welcoming. Lots of intro sessions with upper management. Very open to talking and exploring the world of Shopify with you. ~Perks once transition period seem amazing ~Company is growing quickly so lots of chances to expand your career

Cons

~Still have a 6 mth development period so no access to health benefits and perks until those 6 mths have passed

Explore other reviews about Shopify

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Legacy Shopify ICs and lower-level managers are excellent and generally quite nice (company's Canadian after all) Caliber of engineering talent is generally high Dev-friendly stack (Ruby/Rails) Bleeding-edge AI adoption with unlimited token budget

Cons

Recently brought over a CTO from Microsoft: he brought with him a lot of not-at-all-nice people who are highly political, frequently rude/condescending to legacy Shopifolk, and make consistently bad/dev-hostile technical decisions Bleeding-edge AI adoption is being used to justify unreasonably increased expectations

See reviews by: Helpful|Rating|Date|All