Pros
Good work hours and set schedule Free snacks, cereal and drinks at office Culture is very good, teammates are great to work with usually With high call volume easy to make your quotas and bonus Good company message, mission is for the greater good Working with Tesla
Cons
Management has no idea what they're doing and in turn many customers are angry at all the mess ups and are wanting answers. Management does not have answers except for "tell them to call back next week and watch their accounts". Completely unacceptable. High wait times due to amount of customers calling, overloading all the concierge and customer care lines. Pay is not nearly worth the stress and workload given to you on a daily basis. High turnover rate due to this. There are more cons but these are the main problems with working in this company. Completely unstructured with the right hand not knowing what the left is doing with many people touching a job, it's easy for one person to mess up and for the entire project to crumble.