Call centers…? - Account Expert T-Mobile Employee Review

2.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Money, benefits, experience, gym in call center, cafe in call center

Cons

They rush you to keep the phone calls short, long hours that you can’t change your schedule until a whole year later, slightly passive aggressive, seem kind and nice but when things go wrong they give you the scripted message.

Explore other reviews about T-Mobile

5.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Freedom, supportive atmosphere, good pay

Cons

Not many, long shifts on call can be tough

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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