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      T-Mobile

      Engaged employer

      T-Mobile reviews

      Sr. Account Support Rep - ASR (Account Service Representative ) T-Mobile Employee Review

      5.0
      15 Oct 2016
      Asr (account service representative )
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of freedom, in the field most of the time. I have a really good account manager who always look out for me when the dealers try to put blame else where. Decent pay, really good benefits. Overall great position. Hired as a T-Mobile employee

      Cons

      The position is an indirect sales position. There are a lot of things you have to control that's out of your control. Dealers can be very shady with unethical business practices. A lot of the dealers have no accountability and want corporate to do everything for them

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      2.0
      24 Jun 2026
      Retail store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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