I quit and I learned to smile again... - Resource Planner T-Mobile Employee Review

1.0
4 Aug 2017
Recommend
CEO approval
Business outlook

Pros

The pay was great... but money isn't a cure for happiness.

Cons

There was a time when I was happy working there. In late 2016, they restructured the company to 'change the face of customer service' and this was the worst thing they could do .Mixing sales and customer service is a cocktail for stress, anxiety and depression. I wasn't the only one going through it, but I'm sure I was one of the few who did something about it. You take a beating as it is trying to fix customer issues and then they want you to sell to markets where more than half of the customers can't pay their bill. I couldn't sell something I didn't believe in. I was there to help my customers. Their outrageous expectations to sell made it impossible to value what I brought to the table. I was promised credit for hard work and I was lied to. It came to a point where I was in tears even before my shift started. My doctor recommended I quit and taking his advice was the best thing I could do. One day I walked out and never looked back.

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5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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