Poor culture that values quantity instead of quality - Software Engineer, Frontend T-Mobile Employee Review

1.0
25 Jul 2018
Recommend
CEO approval
Business outlook

Pros

- Solid team. Co-workers were all intelligent and talented people. - Compensation and benefits are great, especially for families. - Lyft credits, Orca Pass, transportation reimbursement. - Free coffee and tea.

Cons

The culture overall was abysmal. The particular org I worked under was attempting to build a tech product without any knowledge of how to properly build one. Even worse, management and executive leadership was not receptive to any sort of change in their behavior or expectations. From the get-go, the management made the decision to outsource a lot of their business needs to companies outside of the US. I personally have no qualms with hiring a third party to complete certain projects, but this org had developed a co-dependent relationship with an outsourcing company, which made any movement away from them impossible. This created poor quality work from a company that knew they had leverage. The lack of understanding of technical needs, especially within the front end development realm, was exacerbating. The leadership constantly barraged the development team with abusive undertones and basically told everyone how bad they were doing on a weekly basis. Requirements were constantly changing and contractors who were brought on to help the project were being taken advantage of daily. In addition, product/project managers had to give daily updates at 8am and 4pm everyday, including the weekend, to an executive team that felt that micromanaging would improve the pace of the project. It did not. The project I worked on had been in development for 2+ years already. In all fairness, there were managers that were brought on to help mitigate the delays. However, there were very poor hiring choices. The dev manager I worked for initially, was a complete narcissist who would offset any work he was responsible for on to his dev team. He would constantly pay lip service to inclusion and diversity, while alienating his most talented engineers of color because of petty disillusion and jealousy. He left the company after 8 months with multiple HR complaints. He was essentially paid to job search the last 2 months of his time in the org. The sheer disorganization and abusive culture made me leave a talented team of engineers. The leadership has squandered an opportunity that any other tech company in Seattle would kill for.

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5.0
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Pros

Great working environment bonus after 5 years

Cons

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5.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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