Not bad pay, but not a great work environment. - Customer Service Representative III T-Mobile Employee Review

2.0
7 Jul 2010
Recommend
CEO approval
Business outlook

Pros

They do have a very good compensation package if you are just entering the workforce. If you have no college degree or limited college, it would be very good compensation. There is a good amount of ways you can move up in the company; however, you must meet their criteria for performance.

Cons

Very low service levels now that the service partners have been eliminated. It is not so much a problem that we have job security, but it is a problem when your meetings, coaching, and trainings are canceled because of it.

Explore other reviews about T-Mobile

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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