Disgraceful company. - Senior Customer Service Representative Toolstation Employee Review

1.0
6 Sept 2016
Recommend
CEO approval
Business outlook

Pros

I can honestly not think of one good thing about working for toolstation other than it just about pays bills.

Cons

Poor staffing levels, always getting called on days of to come in for 3 or 4 Hours, management need training and developing in the correct way to speak to staff. Area managers are a disgrace, putting undue pressure on under paid staff with no thank you or praise for any extra effort put in. I started on 30 Hours as that was perfect for me, however I have not once done a 30 hour week since I started due to the poor running of my store. Poor recruitment, and lack of any real enthusiasm from the manager is putting a downer on every member of staff. No one is happy in this store with the way they are treated by the manager, the Rotas change daily with staff sometimes not being updated. I am looking to leave and I have not even completed my probationary period, desperately trying to find a job before this date so I don't have to work any notice as the company does not deserve it, looking forward to leaving.

Explore other reviews about Toolstation

5.0
10 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Definitely would recommend for others

Cons

Too many tools in toolshed

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Toolstation Response
8mo
Thanks for your review. It's great to hear you'd recommend working here!
1.0
10 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Fun fun fun fun fun

Cons

Waiting to get paid when broke

avatar
Toolstation Response
8mo
Thank you for your review. we value all feedback and will take your comments on board as part of our ongoing efforts to improve.
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