Nice Benefits and flexibilty but Treated Like a Cog in a Machine. - Account Manager Travelers Employee Review

2.0
18 Mar 2021
Recommend
CEO approval
Business outlook

Pros

The job provided a lot of flexibility and work from home during the pandemic with minimal micro management from leadership . PTO, 401k match, and health insurance is standard for the industry. I have about 22 days of PTO which is nice. There are plenty of opportunities to gain experience and develop yourself for the career path you are interested in. Advancement opportunities exist but are extremely competitive. The work load is very manageable. I definitely work less 40 hours but get paid significantly less than other departments.

Cons

There is a huge inequality divide in terms of treatment and compensation between underwriting and operations. The organization is very political and only favorites are chosen to for career advancement. You have to play their game so experience and performance can only get you so far compared to popularity and a** kissing. Also, be prepared to have managers who have no idea about your job. They are completely useless when it comes to the functions and operations of your role. Management is constantly changing so I have had 6 managers in a 2.5 year span. I complained about it since this has hindered my development and was basically gas lighted and told to get over it by my manager and by HR. This has significantly tarnished my image of the company. It's a decent company that provides good benefits and pay but be prepared for an old school type of culture where who you know is more important than what you know. Leadership toots its own horn about caring about it's employees, but when the time arises they will push you to the curb and tell you to get over it. Please be aware of this when applying for jobs here. They are also very stingy with bonuses and raises. This is a multi-billion dollar, fortune 100 hundred company, yet every department gets a limited amount of money for raises and bonuses. Some people get neither for just doing their day to day job. You have to go above and beyond to even get a raise, really disappointing for a company if this size. Be prepared to work your butt off and kiss a** to get any merit whatsoever or be disappointed.

Explore other reviews about Travelers

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great well run business. Competitive compensation. Great benefits

Cons

Large company are sometimes slow to innovate, Travelers is the exception

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Everyone I work with here is great - friendly, dedicated, hard working, professional, but also fun. The company is very aware that their employees are people. They encourage us to use our time off. We have mindfulness trainings. Our medical plan includes things like 8 free therapy sessions and free visits with a lawyer for consults. Also, I genuinely get the sense that Travelers is a good company. We are encouraged to volunteer. When we do, they award us $20 for every hour of community service worked, and that money can be used to donate a charity of our choice. Then, Travelers will match the money that they already gave us. The leadership is working to be zero emissions by 2030 and I believe they will do. It's a great place to work. There are so many different business units, departments, and offices in this company that if your role isn't fulfilling you can probably find another position that will be a good fit. You are also likely to find another office in the country if you have to (or want to) move. The company is very open to people finding the right place for them.

Cons

Everyone has a very full plate. It's not an insurmountable amount of work but it will keep you very busy. We also require at least 3 days per week in office in my region, but honestly, it's nice to back in an office with people. You will likely pay more for benefits here but they have different plans depending on what you're looking for.

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