Awful Awful Awful - Senior Experience Specialist Travelers Employee Review

1.0
27 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Absolutely nothing I can think of.

Cons

My tenure with Traveler's started with lies. The recruiter mislead me to believe the company culture was more lax and I left an awesome startup to come here! Silly me. This place is policed by HR and you can't even sneak away to use the restroom in your own home because there were so many meetings — I was remote. My manager paired me with a contractor and in the first week let me know that I was going to be replacing her. Immediately, it was a tense and awful situation. The contractor took every chance she could to throw a wrench in my way and talk poorly to the manager about me because she knew she was being cut. He acted like I was crazy when I expressed this concern with him. What did the manager think was going to happen? Very toxic. I've been a UX / product design for 7 years and I spent NO TIME working in Figma and ALL my time in meetings and telling people over and over and over what I was doing. This company is meeting happy. They have meetings to talk about past meetings and meetings they plan to have in the future. They also have very lousy perks, if any at all. The HR person I spoke with acted like I was insane because I told her I wasn't used to such a strict corporate culture. If you take any days off for an emergency, there's a potential you could end up owing the company $$$ if you haven't accrued the days and this place is pretty nasty about it. The pay is really poor as well. Not competitive at all. They also play the game of cutting your salary based on your location which is customary now, but they take it to the extreme lows of the range.

Explore other reviews about Travelers

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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