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      Trustpilot

      Engaged employer

      Trustpilot reviews

      was great till it wasnt - Customer Success Manager (CSM) Trustpilot Employee Review

      3.0
      11 Feb 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      good incentives, nice office, stacked fridge

      Cons

      micro managers, incompetent managers, nepatisim, discrimination towards people of colour with no consequeneses, hard to progress, prefer personality over competency

      avatar
      Trustpilot Response
      2mo
      Thank you for your long-term commitment to Trustpilot. We’re glad you’ve enjoyed the office environment and incentives, but we’re concerned by your comments regarding management and discrimination. We have a zero-tolerance policy for discrimination and take these allegations very seriously. We have escalated this to our People Leadership Team for a thorough review.

      Explore other reviews about Trustpilot

      5.0
      13 Jan 2026
      Adr
      Recommend
      CEO approval
      Business outlook

      Pros

      Really enjoyed my time there

      Cons

      Sometimes felt like a bit of a grind

      1
      avatar
      Trustpilot Response
      2mo
      Thank you for the 5-star review! We’re so glad you enjoyed your time at Trustpilot – best of luck in your next chapter.
      2.0
      15 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Good co workers and causal work environment. Tenured reps are able to see majority of sales floor success.

      Cons

      Morale has never been lower on the commercial side, driven by senior leadership has never been worse. Terrible track record of bringing in external talent and and getting them to be successful.If your looking for your next sales role look elsewhere

      avatar
      Trustpilot Response
      6d
      Thanks for your review and we're sorry to hear that your experience has not met expectations. We're pleased that you appreciate your coworkers and our work environment, but we take your concerns regarding team morale and commercial leadership very seriously. Fostering a supportive environment where all of our team members can succeed is a priority for us, and we've escalated your feedback directly to our People Leadership Team.
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