Trustpilot Reviews | Glassdoor.co.uk

Trustpilot Reviews

Updated 12 November 2018
181 reviews

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3.6
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Peter Mühlmann
142 Ratings

181 Employee Reviews

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Pros
  • "Work/life balance is great - no work is expected after 6 pm or on weekends - and most of the people who work here are really fun and interesting" (in 10 reviews)

  • "The typical tech company ping pong table benefits are the main selling points when being recruited" (in 17 reviews)

Cons
  • "Booming music on the sales floor can get ridiculous" (in 8 reviews)

  • "A lot of people have left recently (including sales managers)" (in 4 reviews)

More Pros and Cons

  1. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (More than a year)

    Pros

    I have worked at Trustpilot now for just over 2 years and I cannot fault the place. I've worked in a couple of sales jobs in the past and I've never received consistent commission or a great base salary like I do at Trustpilot. I love the fact we are paid our comms monthly with no problems. The sales floor is an awesome place to work with lots of support and training. The progression is great and the Trainers give you so much support. The office is growing at a fast place and its actually nice not working in an environment or sales team that has a revolving door for its employees.

    Cons

    I would like it if we had more snacks in the kitchen as they run out quite a lot. We also need a bigger office after all the growth we've been going through.

    Advice to Management

    Let us know about any changes before they happen.

    Trustpilot Response

    2 Nov 2018 – Senior Recruiter

    Thanks for your review. We're happy to hear you like the atmosphere and people at Trustpilot. We do too!


  2. Helpful (1)

    "Sink or Swim....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Business Development Manager in London, England
    Former Employee - Business Development Manager in London, England

    I worked at Trustpilot (Less than a year)

    Pros

    - Genuinely fun environment to be in
    - Positive "Work Hard Play Hard" mentality with high rewards
    - Fun events planned and decent lunch bought every Monday and closing day. Which shows that Trustpilot do try and look after staff
    - Music playing which is good to keep up the energy
    - Lots of talented and inspiring sales people to learn from
    - Most people are friendly and happy to give a helping hand
    - Great product to sell- market leading
    - Good snacks

    Cons

    - Claustrophobic office, everyone's cramped pretty much in 1 room and on top of each other. I think location is changing soon though and the company is aware of this issue
    - BOYS CLUB- Individually most people are lovely at Trustpilot but it can be a really intimidating environment to be in if your a female. The boys club is highly provoked by management going along with it (or pretty much leading it) making others think it is OK too make the place a boys club. Certain management think because they have done such a good job with selling back in the day and driving the growth of Trustpilot they can act how they like. Basically the more money you make the more reckless you can act
    - You're pretty much expected to sell in your first month- if you're not selling you're manager doesn't really have time for you (some managers may be different to be fair)
    - There is hardly any training- some who do the training should really brush up their knowledge themselves- you get the odd hour here and there but no follow up really
    - Managers have favourites and don't seem to understand in sales it swings in roundabouts. Therefore they are not capiable of getting their employees back on track (again some may be different)
    - ADMs are under appreciated. The Seniors seem to get most of the praise for closing the big deals (as they do a good job) however the ADMs who open the business in the first place don't really get a second looking- This isn't fair

    Advice to Management

    Make your staff feel a bit more appreciated and not to leave it to the seniors and team leads to do all the training for the less experienced team members as the seniors and team leads have their own (much bigger) targets to hit.

    If you want to keep it a boys club then fine- but some managers need training on how to appreciate women. The VP pretends he cares about this but this but I personally don't think he actually does.

    Trustpilot Response

    7 Nov 2018 – Senior Recruiter

    Thanks for sharing your experience of working at Trustpilot. Great to hear you liked the people and events here. We do too! We’re always looking for ways to improve, so we’ll keep your feedback handy... More

  3. "What it's like to work at Trustpilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager
    Former Employee - Business Development Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time

    Pros

    Trustpilot is a company that clearly care about their employees. I've worked in different places over my career in varying industries and Trustpilot tops them all.
    We're talking about full autonomy to get your work done, constant incentives, constant give aways and free lunches (just for working here), and the people.

    What a great set of people to work around. It is apparent that a positive working culture can be spread throughout an office if it is properly implemented. Everyone at Trustpilot lives and works by this ethos.

    I'm off to go work for myself, so I am happy I can say that I have worked for this organisation. I'm at a time in my life when I feel I must be my own boss - but if the shoe didn't fit, I'd be more than happy to continue working for Trustpilot. I've already referred a friend to work here as I know they'll thrive.

    If you're a company who provides products or any track-able services, I'd say you should get in touch with Trustpilot. We're in a day and age where customer feedback matters more than ever; People do not want to hear how good a company is based on what their website says or what it says on the back of the tin, people want to hear from other people that a company, service or product is a good choice to go with, and Trustpilot is the most reputable platform to make those experiences possible.

    Anyway, I'm off and will leave you all with a smile.

    Give Trustpilot a go! ;-)

    Cons

    there are no cons here

    Advice to Management

    Keep doing what you're doing

    Trustpilot Response

    28 Sep 2018 – Senior Recruiter

    Thanks a lot for your input. We are happy that you liked working for Trustpilot.


  4. Helpful (2)

    "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in London, England
    Former Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time (Less than a year)

    Pros

    - Energetic atmosphere
    -Free food
    -Great location
    - Mostly friendly people in the office

    Cons

    - A very 'laddish' culture within the office, which means many girls can often feel uncomfortable
    - Hard to progress through hard work, seems as though a lot of favouritism

    Advice to Management

    Take a look at some senior managers, and think whether they are actually manager material.

    Trustpilot Response

    13 Sep 2018 – Senior Recruiter

    Thanks for your review. I’m glad to hear you liked the atmosphere and people at Trustpilot. We do too! We’re always looking for ways to improve and have taken note of your feedback, which will be... More


  5. Helpful (6)

    "Boys club."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (Less than a year)

    Pros

    Very recognisable brand, biggest company in the review space, easy to talk to people about Trustpilot.
    Really great product to sell.
    Salary and bonus are good IF you hit target.
    Some really fab and extremely clever people work here.

    Cons

    Management style is bully boy tactics and humiliation, having to buy the office doughnuts if you fail to close a deal that month, also calling people out publicly if they haven’t hit the desired target, this is so degrading and completely unnecessary. If the managers were good they would teach us to get better and not humiliate us, just because you were good sales person at Trustpilot in no way makes you a good manager.

    Great place to work if you’re a young single lad who loves lad culture, degrading women and talking derogatory.

    Horrible place to work if you’re female.

    HR pretend they care about this but actually don’t.

    Advice to Management

    When the best manager leaves this must ring alarm bells?
    Don’t try and sell salespeople a dream when interviewing just to get here and find it’s a nightmare.
    Lots of people looking to leave, very sad as Trustpilot is let down by poor management.

    Trustpilot Response

    13 Sep 2018 – Senior Recruiter

    Thanks for taking the time to leave a review. I’m sorry to hear that this has been your experience at Trustpilot. We take our reviews very seriously and welcome feedback that can help us make... More


  6. Helpful (4)

    "Be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in London, England
    Current Employee - Sales Representative in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Trustpilot full-time (More than a year)

    Pros

    Some good sales reps and nice people, bonuses are alright and free food now and again

    Cons

    Teams are really unfair, leads given to whoever a manager feels like for no reason. I got little help in my first two months and was pretty much left to get on with it without good training. Some managers seem ok but it’s luck I think, my manager strolls in in a vest and just flat out lies to half the team to cover his own back! Don’t think he’s had manager training so not all his fault but really aggressive and basically bullying certain people is not how I get results! Has Created a terrible atmosphere in the team and he has no idea about how to manage people without resorting to aggression.

    Advice to Management

    Give managers proper training and don’t let them get away with some of the stuff they do! Filters down

    Trustpilot Response

    13 Sep 2018 – Senior Recruiter

    Thanks for your review. We’re always looking to improve and appreciate your feedback. It’s important to us that everyone has a good experience when being onboarded and I’m sorry to hear this wasn’t... More


  7. Helpful (4)

    "Trump's Whitehouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time

    Pros

    Well paid salaries & commission.

    Cons

    Similar to Trump's Whitehouse...

    - Revolving door of employees
    - VP dislikes confrontation and hides behind his managers; if you cannot find him, he might be out golfing or at the pub
    - Lack of structure, integrity and vision
    - Lack of respect towards women (almost zero)
    - "Scratch my back and I'll scratch yours" mentality

    Advice to Management

    London needs a better HR team with strict HR policies.

    Trustpilot Response

    20 Sep 2018 – Senior Recruiter

    Thanks taking the time to leave a review. We appreciate your feedback and will make sure it’s shared with management. Our new HR Business Partner in London is aware of these concerns and we hope... More

  8. "Good but not a great salaried role"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trustpilot full-time

    Pros

    Reasonable salary within a fun company

    Cons

    Lack of progression when you get to a certain point

    Trustpilot Response

    2 Aug 2018 – Senior Recruiter

    Thank you for taking the time to leave a review. We want to continue to improve and learn from feedback like yours. If you would like to discuss your concerns further, then please contact your HR... More


  9. Helpful (1)

    "Used to be the best place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fun, great colleagues, I have some of the best memories here!

    Cons

    Too many sales people for just the UK market, avoid coming here just because you've seen the trustpilot name everywhere! You missed the boat!

    Trustpilot Response

    22 Jan 2018 – Senior Recruiter

    I'm glad to hear you like the culture at Trustpilot on the whole. If you would like to discuss your concerns further, we’re here to listen. We want to learn from experiences like yours so we can keep... More


  10. Helpful (5)

    "Good place to work- hard to keep up with changes that are unexplained!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in London, England
    Current Employee - Sales Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (More than 3 years)

    Pros

    Loads of great people.

    Supportive managers and an ok training program.

    The product is an easy sell and is popular. Earning potential is great! If you do well and are in sales easy 60k.

    Feels more like a family and amazing incentives

    Cons

    Senior management hard to approach/ doesnt want to be approached. (Vp)

    Decisions and changes never explained or reconsidered. Theres a danger here unrational ideas could harm the business

    More consideration to individuals! Looking at a team picture you forget about the ones who prop up the team! Progression is a shambles and full of empty promises

    Advice to Management

    Talk to your employees explain your decisions. A meeting was held where the VP said he wanted leaders no bosses.... really?!!! Not the way i see it

    The CEO is great and a visionary. Team managers are decent. Coms and operations team need to be sorted. A brick house built on stilts


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