Trustpilot Reviews | Glassdoor.co.uk

Trustpilot Reviews

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Found 197 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
88%
Approve of CEO
Peter Mühlmann
156 Ratings
Pros
  • "Work/life balance is great - no work is expected after 6 pm or on weekends - and most of the people who work here are really fun and interesting(in 10 reviews)

  • "The typical tech company ping pong table benefits are the main selling points when being recruited(in 16 reviews)

Cons
  • "They made some strategic blunders on the sales floor, but attempted to rectify them(in 10 reviews)

  • "A lot of people have left recently (including sales managers)(in 4 reviews)

More Pros and Cons
  1. "So far, so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior BDM in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for more than a year

    Pros

    Great culture Great product Great work-life balance There's a real sense of togetherness at Trustpilot that's quite rare in business. The company isn't a startup, but moves at the pace of one. From the top down, there's a good buzz in the office and a sense of fairness rather than entitlement. Training was efficient, targets are communicated clearly and regular business updates means we know where the business stands...

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    Cons

    Commission structure isn't optimised for senior sales reps. It's not miserly by any stretch, but could definitely be better. We need a bigger office.

    Advice to Management

    More of the same - it's a great to place to work, and a great product offering we have.

    Trustpilot2019-04-09

    Trustpilot Response

    April 10, 2019HR Business Partner UK & APAC

    Thanks for taking the time to leave a review and especially for picking up on Trustpilot's sense of togetherness...it's something that makes us happy and proud. It's great to hear that you're also enjoying the training and communication. We're always keen to hear from our employees ...

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  2. Helpful (1)

    "Great place to develop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time for more than 2 years

    Pros

    Training is second to none, the team always had a winning mentality and I can honestly say I had the best 2 years of my career here. There always has been a great culture and the Lord Raglan is and always will be my second home ... If you take the time to get to know people and listen to the advice and support you can receive (if you ask for it) it's the kind of place that gives you a real leg up in your future career....

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    Cons

    No real cons in my mind. One small thing would be to try and maintain the great culture that the team was founded on. I know it's not easy when scaling so quickly but the culture is the sales floors biggest asset.

    Advice to Management

    Keep upgrading the world ... truly a great experience.

    Trustpilot2019-03-10

    Trustpilot Response

    March 11, 2019Senior HR Business Partner

    Thanks for taking the time to share your experience working at Trustpilot. So glad to hear you enjoyed the culture...we'll do everything we can to maintain the best parts of it while we continue to grow. All the best in your next role!

  3. "Exciting, fun & dynamic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Trustpilot full-time

    Pros

    Vibrant culture, plenty of rewards, number one in the market

    Cons

    Lack of patience for nurturing development, growth & success.

    Trustpilot2019-03-12

    Trustpilot Response

    March 13, 2019Senior HR Business Partner

    Thanks for taking the time to share your experience of working at Trustpilot. We're always looking for ways to improve so will share your comments with our management team. Best of luck in your new role!

  4. "Trustpilot lacks transparency..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - BDM in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for more than 4 years

    Pros

    Free lunches on Monday's and last day of the month as well as a fully stocked kitchen most of the time for snacks and beverages Market leading brand in the review space which makes prospecting calls easier as most people tend to know how Trustpilot is and you don't have to explain in too much detail who you are (most of the time) Office is in a good location in the City of London, and the majority of people across...

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    Cons

    A real dog eat dog enviroment with everyone trying to steal accounts/deals from one another, both in your own team and across other teams as well. Everything often feels on top and very chaotic. The leadership come across cold which makes them seem unapproachable, which if I have read correctly is something other employees/former employees have felt too.I feel the entire UK management team lack any real people management...

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    Advice to Management

    Take a look in the mirror.

    Trustpilot2019-02-21

    Trustpilot Response

    February 27, 2019HR Business Partner UK & APAC

    Hello. Thanks for taking the time to share your review – we’ll make sure it’s shared with the managers here too. Glad to hear you like the location and brand. We do, too. Of course, there's always room for improvement and we are taking steps to make sure that the employee experience ...

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  5. "Early Opinion (been here 3 months)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Recommends
    Approves of CEO

    I have been working at Trustpilot full-time for more than a year

    Pros

    The recruitment team did a fantastic job to take the time to understand what management style best suits my personality. The training is second to none (all be it there is a lot to take in initially) The product proves itself time and time again, making it very easy to speak confidently to prospect clients

    Cons

    No cons at the moment

    Advice to Management

    No advice to be given, I feel supported and encouraged to go above and beyond!

    Trustpilot2019-01-30

    Trustpilot Response

    January 31, 2019HR Business Partner UK & APAC

    Thank you for sharing your experience of working at Trustpilot. We are delighted to hear that you are enjoying the start of your journey as a Trustpilot employee. Welcome on board!

  6. "Proud to work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for more than a year

    Pros

    Great team, great platform.

    Cons

    Large company can make it hard to quickly get to know everyone

    Advice to Management

    Keep doing what you're doing - maybe do more inter-team things to help everyone get to know each other and encourage company-wide teamwork. But great job all-round.

    Trustpilot2018-12-19
  7. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for more than 2 years

    Pros

    I have worked at Trustpilot now for just over 2 years and I cannot fault the place. I've worked in a couple of sales jobs in the past and I've never received consistent commission or a great base salary like I do at Trustpilot. I love the fact we are paid our comms monthly with no problems. The sales floor is an awesome place to work with lots of support and training. The progression is great and the Trainers give you...

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    Cons

    I would like it if we had more snacks in the kitchen as they run out quite a lot. We also need a bigger office after all the growth we've been going through.

    Advice to Management

    Let us know about any changes before they happen.

    Trustpilot2018-10-30

    Trustpilot Response

    November 2, 2018Senior Recruiter

    Thanks for your review. We're happy to hear you like the atmosphere and people at Trustpilot. We do too!

  8. Helpful (3)

    "Sink or Swim....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Business Development Manager in London, England

    I worked at Trustpilot for more than a year

    Pros

    - Genuinely fun environment to be in - Positive "Work Hard Play Hard" mentality with high rewards - Fun events planned and decent lunch bought every Monday and closing day. Which shows that Trustpilot do try and look after staff - Music playing which is good to keep up the energy - Lots of talented and inspiring sales people to learn from - Most people are friendly and happy to give a helping hand - Great product...

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    Cons

    - Claustrophobic office, everyone's cramped pretty much in 1 room and on top of each other. I think location is changing soon though and the company is aware of this issue - BOYS CLUB- Individually most people are lovely at Trustpilot but it can be a really intimidating environment to be in if your a female. The boys club is highly provoked by management going along with it (or pretty much leading it) making others think...

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    Advice to Management

    Make your staff feel a bit more appreciated and not to leave it to the seniors and team leads to do all the training for the less experienced team members as the seniors and team leads have their own (much bigger) targets to hit. If you want to keep it a boys club then fine- but some managers need training on how to appreciate women. The VP pretends he cares about this but this but I personally don't think he actually...

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    Trustpilot2018-11-02

    Trustpilot Response

    November 7, 2018Senior Recruiter

    Thanks for sharing your experience of working at Trustpilot. Great to hear you liked the people and events here. We do too! We’re always looking for ways to improve, so we’ll keep your feedback handy and share it with the managers here. We wish you every success with the next chapter ...

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  9. "What it's like to work at Trustpilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time

    Pros

    Trustpilot is a company that clearly care about their employees. I've worked in different places over my career in varying industries and Trustpilot tops them all. We're talking about full autonomy to get your work done, constant incentives, constant give aways and free lunches (just for working here), and the people. What a great set of people to work around. It is apparent that a positive working culture can...

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    Cons

    there are no cons here

    Advice to Management

    Keep doing what you're doing

    Trustpilot2018-09-24

    Trustpilot Response

    September 28, 2018Senior Recruiter

    Thanks a lot for your input. We are happy that you liked working for Trustpilot.

  10. Helpful (8)

    "Boys club."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for more than a year

    Pros

    Very recognisable brand, biggest company in the review space, easy to talk to people about Trustpilot. Really great product to sell. Salary and bonus are good IF you hit target. Some really fab and extremely clever people work here.

    Cons

    Management style is bully boy tactics and humiliation, having to buy the office doughnuts if you fail to close a deal that month, also calling people out publicly if they haven’t hit the desired target, this is so degrading and completely unnecessary. If the managers were good they would teach us to get better and not humiliate us, just because you were good sales person at Trustpilot in no way makes you a good manager....

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    Advice to Management

    When the best manager leaves this must ring alarm bells? Don’t try and sell salespeople a dream when interviewing just to get here and find it’s a nightmare. Lots of people looking to leave, very sad as Trustpilot is let down by poor management.

    Trustpilot2018-09-02

    Trustpilot Response

    September 13, 2018Senior Recruiter

    Thanks for taking the time to leave a review. I’m sorry to hear that this has been your experience at Trustpilot. We take our reviews very seriously and welcome feedback that can help us make Trustpilot a great place to work for everyone. Your concerns and comments have been shared ...

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Found 197 reviews