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Trustpilot Reviews

Updated 22 September 2017
141 reviews

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3.8
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Peter Mühlmann
112 Ratings

141 Employee Reviews

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Pros
  • Great people, great environment, interesting opportunities (in 13 reviews)

  • Nice office with tech perks (food, keg, ping-pong) and nice location in Flatiron (in 13 reviews)

Cons
  • The sales floor is very quiet, definitely not "electric" like previous reviews claim (in 5 reviews)

  • Company benefits are poor (no pension scheme, paternity leave is bad) (in 5 reviews)

More Pros and Cons

  1. "Really happy at Trustpilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (Less than a year)

    Pros

    I've been at Trustpilot for a few months now and having come from another sales company, I'm very happy here.

    - There is loads of opportunities to make good comms
    -Great base salary
    -Able to work the whole of the UK - no limitations
    -Good support from peers and managers
    - Free lunches, snacks & drinks
    -Several incentives to reward peers and teams for their work

    Cons

    It may take you a few weeks to find your feet but the role is 100% doable.

    Advice to Management

    1-2-1 with new starters for the first couple of weeks?


  2. Helpful (1)

    "BEST COMPANY I HAVE EVER WORKED FOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (More than a year)

    Pros

    What is there not to like?

    We have an awesome culture. Everyone is hard workers and we have the chance to learn an incredible amount.

    We are taken to some amazing locations and we are rewarded for our success.

    We are paid well and the comms is great

    We have some amazing leaders who are teaching me so much.

    I have fun coming to work and love seeing how much this company is becoming the next big thing.

    We have a bike that we ride throughout our office, hooverboards, scooters, ping pong table, darts, loads of free food and a nice comfortable place to work.

    Work here if you get given the opportunity!!!!

    Cons

    I would say we need some more glasses in the kitchen...lol that's about it

    Advice to Management

    Keep doing what you're doing!!


  3. Helpful (1)

    "Account Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Representative in London, England
    Current Employee - Account Development Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (More than a year)

    Pros

    I started at Trustpilot in the earlier part of 2015.

    Over the past year, I have seen the company grow in terms of maturity, professionalism, office location, staff, structure and the role has become more interesting and I believe that Trustpilot is still a rewarding journey for me,

    The biggest pro is the product and being part of the journey to help sell something which will only become bigger and bigger in years to come.

    Cons

    We are fortunate enough to have a Sonos (Music system) in the office.
    I wish that I could play my Hip Hop playlist all day every day!

    Advice to Management

    Keep growing and allowing the company to organically grow because we are doing a good job right now.

    Trustpilot Response

    29 Nov 2016 – Sales Recruiter

    Thank you for the 5 star review! It's great to hear that you feel rewarded at Trustpilot and that you are excited to see us grow and become a big brand. However, we are not sure your con is a real... More


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  5. Helpful (3)

    "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (Less than a year)

    Pros

    - It seems like you can earn a lot of money if you put the work in
    - Trustpilot's mission & goal
    - Most people and businesses know Trustpilot
    - Fun place to work
    - Great colleagues
    - Free lunches, snacks & drinks
    - Trustpilot's software is constantly evolving for the better. We are definitely the best in our industry
    - Promotions seem possible as long as you are hitting your targets consistently

    Cons

    - Benefits have improved recently, but still very poor compared to other companies (even when the pension comes into place next year)
    - Hardly anyone hits target, probably between 10-20%
    - Hard for newbies to come in and do well. A lot of the big accounts sit with senior bdm's
    - Market seems to be reaching a saturation point in the UK
    - A lot of sales people for just the UK market
    - Not convinced management know what they're doing for the point Trustpilot has reached now as a business
    - Constant changes by management, yet nothing ever gets followed through because they forget about the idea 2 weeks later
    - A lot of people have left recently (including sales managers)
    - Lots of new sales people join then leave within a month for whatever reason
    - Not quite an Enterprise solution...yet

    Advice to Management

    Trustpilot is a great company to work for. However unless positive changes are made and followed through with, I can bet on more people leaving.

    Trustpilot definitely has the ability to be the next TripAdvisor. But in order to do this, management need to start thinking properly in terms of where we are as a business and the changes that are needed for us to hit the next milestone.


  6. Helpful (7)

    "London Office Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Trustpilot full-time (More than a year)

    Pros

    +Easy to get first role in SaaS sales with no previous experience.
    +Average base but can be negotiated higher if you are smart to 50/55k.
    +Young dynamic office of young people who are always ready to party.
    +Free lunch on a Monday and free snacks/drinks.
    +Good social scene if that is important to you.

    Cons

    +Very few people are hitting targets and making any OTE.
    +Now a call center mentality based on numbers and not building relationships.
    +Minimum KPI's of 120 minutes talk time on the phone a day or you are put on a PIP.
    +Rising desks where people are now forced to stand for hours at a time to apparently create energy.
    +Accounts removed and given to reps move favoured in the office.
    +Little chance of success with a saturated market and key accounts ring-fenced by senior bdm's who wait for inbound calls.
    +Promotion based on favouritism or threats from people leaving and not actual skill set or experience for the role.
    +Bullying behaviour protected or encouraged by senior management due to personal relationships.
    +Poor benefits where their is no health plan, no pension, no mobile phone, no flexible working hours, 5 sick days a year.
    +Huge clawbacks as debts are not chased and just written off.
    +No annual performance reviews or pay reviews.

    Advice to Management

    +Make senior management value diversity and stop decisions based on personal biases.
    +Stop bullying in the office from what is deemed harmless banter to more serious issues of blocking progression and pay rises based on race or sex.
    +Correct the problems around commission and get benefits aligned with industry standards.
    +Have transparency around promotions and make roles open for anyone to apply for.
    +Copenhagen HR to influence the UK office to instil the values and culture of Trustpilot HQ and not the current warped vision in Lonon.
    +Stop HR writing fake reviews or requesting positive reviews from reps to put on Glassdoor burying real reviews with the issues that have not been addressed.
    +People will leave if nothing changes including myself and plenty of others.

    Trustpilot Response

    29 Nov 2016 – Sales Recruiter

    Thank you for your review on our London office. There are quite a few points that I would like to address. Firstly, at Trustpilot we want to see everyone succeed, to do this we find by setting KPI's... More


  7. Helpful (3)

    "Great company that changed quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Executive in London, England
    Former Employee - Senior Sales Executive in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time (More than a year)

    Pros

    Great leadership from Copenhagen
    Great people to work with
    Colleagues were mostly good people

    Cons

    Some management in the London office is lacking
    Some small minded "laddy" groups that stick together

    Advice to Management

    Embrace newer sales techniques and consultative selling
    Weed out the bad eggs in London

    Trustpilot Response

    17 Nov 2016 – Sales Recruiter

    Thank you for the review! It's great to see you enjoyed working with your peers and the leadership team in Copenhagen, they did create TP after all :) But of course, we are sad to see that you don't... More


  8. Helpful (4)

    "Good stepping-stone into SaaS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in London, England
    Former Employee - Sales Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time (More than 3 years)

    Pros

    Well known brand and leading product within the customer review industry. Features of Trustpilot leave "competitors" way behind the times. Office is spacious, vibrant and snacks/drinks make it a comfortable working environment.

    Cons

    Inconsistent messaging/direction from leadership and micro management can have a damaging impact on the culture the office wants to have. Growth with such an aggressive approach can see people "come and go" pretty quickly.....I couldn't count how many on my hands by the time I left.

    Advice to Management

    Rather hiring to get "bums on seats" focus on developing/coaching everyone to the same level and avoid favouritism to top performers.

    Trustpilot Response

    17 Nov 2016 – Sales Recruiter

    Thank you for giving us 4 stars! We really do appreciate feedback and listen to each review that has been written for us. It's great to hear you liked our new office and took advantage of the free... More


  9. Helpful (1)

    "Company Going Places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in London, England
    Current Employee - Business Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (Less than a year)

    Pros

    Fantastic atmosphere and culture with a world class product to sell and Trusted Brand. Incentives to motivate staff to perform which include, speed boat rides, Winners Lunch, Presidents Club and much much more. Best software solution on the market with innovation to the product being developed on a monthly basis. People are all approachable including senior management.

    Cons

    The office can get a little noisy sometimes with hover boards, footballs and cricket balls flying around.
    Commission structure changing to Quarterly incentive so we will need to see how that plays out.

    Advice to Management

    Keep up the good work. As we grow, don't lose sight of the culture and people that make this company great.

    Trustpilot Response

    17 Nov 2016 – Sales Recruiter

    Thank you for your fabulous 5 star review! Its good to hear that you are enjoying and taking advantage of our incentives! Hopefully, you have been on some of our great trips to Marbella, Puerto Rico... More


  10. Helpful (1)

    "Good, but needs some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in London, England
    Current Employee - Sales Executive in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Trustpilot full-time (More than a year)

    Pros

    - Great work environment
    - Lots of fun in office with hover boards, scooters, bean bags, drinks and breakfast provided
    - Achievable goals although there is the expected lack of business in the summer
    - Free lunch every Monday
    - Great environment for new starters to learn and be coached

    Cons

    - No pension
    - No sick pay
    - Management change the commission structure almost every 6 months and reps have no say in this
    - Not a fan of using Google Docs over Microsoft - every business needs Microsoft Word and Excel
    - London team work longer hours than HQ

    Advice to Management

    Your employees deserve a pension

    Trustpilot Response

    17 Nov 2016 – Sales Recruiter

    Thank you for your 3 star review. It's awesome to know you're enjoying the hover boards, bean bags, free food and more! We thrive ourselves on coaching new and existing employees and again, we are... More


  11. Helpful (1)

    "Great fun, great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager in London, England
    Current Employee - Account Development Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work hard, play hard ethos! Great people, laid back, fun atmosphere. Friendly office environment, never have that dreaded feeling on a Sunday night of having to get up and go to work! My manager and teammates keep things fun and fresh.

    Cons

    Having to work... Not really a downside, but can obviously get a bit repetitive day on day, and given the choice, I'd obviously rather win the lottery!

    Advice to Management

    Keep up the good work, keep listening to your colleagues and keep striving to be the best company / environment to work in.

    Trustpilot Response

    17 Nov 2016 – Sales Recruiter

    Thank you for your 5 stars, that makes us very happy! It's good to know you never have the Sunday night feeling, we don't either! It's also great that you recognise the awesome culture we have worked... More


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