Highly toxic culture created by new leadership hires, Not a place where minorities are recognised or promoted - Account Manager Trustpilot Employee Review

1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

There's a pool table in the kitchen

Cons

In my experience, this wasn’t an inclusive environment, particularly for people from minority backgrounds. There was very little representation at leadership level, and progression didn’t feel equally accessible. Opportunities for advancement often appeared to favour a narrow profile, which made it difficult to feel valued or see a clear path forward if you didn’t fit that mould. While the role itself had positives, I believe the company has significant work to do in creating a more inclusive culture and ensuring fair, transparent progression for everyone. For anyone considering joining, I’d recommend asking direct questions about diversity, inclusion, and how promotion decisions are made.

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Trustpilot Response
4w
Thank you for sharing your detailed and honest perspective. We are deeply concerned to hear that your experience at Trustpilot has been marked by a feeling of non-inclusivity and a lack of representation at the leadership level. We take your feedback regarding hiring and the accessibility of progression for minority backgrounds very seriously. We aim to build a workplace where everyone feels they have an equitable path forward, and we are committed to ensuring our hiring processes are fair, transparent, and focused on selecting talent based on the broadest range of capability and merit. We're sorry that this hasn't been your experience and we have escalated your feedback directly to our leadership team.

Explore other reviews about Trustpilot

5.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Really enjoyed my time there

Cons

Sometimes felt like a bit of a grind

1
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Trustpilot Response
1mo
Thank you for the 5-star review! We’re so glad you enjoyed your time at Trustpilot – best of luck in your next chapter.
3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Easy to sell Trustpilot! Great people and mid line mgrs

Cons

Change fatigue and strategy changes every other month

1
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Trustpilot Response
1mo
Thank you for sharing your feedback. It's great to hear that you find our product easy to champion and that you’ve had a positive experience with your team mates and local leadership. However, we take your concerns regarding change fatigue and shifting strategies seriously. We're constantly striving to refine our internal processes to make Trustpilot an even better place to work, and your feedback is a key part of that growth.
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