17 Apr 2026
UserTesting Response
1moThank you for taking the time to share your perspective. We’re sorry to hear that your experience has been frustrating and that things haven’t felt positive for you recently.
We recognize that periods of change can be challenging, and over the past few years we’ve gone through significant transformation as a company. While these changes are intended to strengthen the business long term, we understand they can also create uncertainty and impact the day-to-day experience for our teams.
We’re glad to hear that you’ve had the chance to work with great colleagues—building and supporting strong teams remains a priority for us. At the same time, we take feedback like yours seriously, especially around how change is experienced internally. Creating space for employees to do their best work, improving communication, and ensuring people feel supported are all areas we continue to focus on.
We appreciate you sharing your feedback and encourage you to continue raising concerns through internal channels so we can better understand and address them.
— The UserTesting Team