4.0
29 Dec 2013
Former employee
Buckingham, England
Recommend
CEO approval
Business outlook
Pros
Excellent training opportunities and company structure at a higher level. Relatively low pressure a lot of the time for customer service staff. Freedom to make decisions yourself.
Cons
Poor in-store management that appear to chase targets but with no visibility of those targets made available to service staff. Facilities were often hot-fixed rather than closing down areas of the store for much-needed repair.