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      Zendesk

      Engaged employer

      Zendesk reviews

      Emerging Markets Department a nightmare - Sales Zendesk Employee Review

      2.0
      27 Dec 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work has been great a real perk , benefits are great and senior leadership are great

      Cons

      I have worked for Zendesk for many years under a wonderful leader who has since moved to the UK , a female leader manager , now director moved into the department to lead, we now have a gossip culture , with no real direction or leadership, all team members are lost as a result of this

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      5.0
      4 May 2026
      Principal senior strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

      Cons

      Many systems to learn, but this is true for any large company.

      2.0
      3 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of investment in AI, product development. Can be very nimble and agile when needed. Have driven real process and functional improvement over the last couple years.

      Cons

      Recent RTO. Leaders make decisions on whim and the rest of the company ends up react mode. Alignment across leadership suite is always great. High exec turnover

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